Sofitel Club Attendant

7 months ago

Melbourne, Australia Accor Full time

Company Description

Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city’s thriving arts and entertainment scene.

PROPERTY DETAILS

5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts 363 rooms with breathtaking views over Melbourne Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35
Job Description

An exciting opportunity exists for a guest obsessed hospitality professional to join the Club Sofitel team. As a Club Sofitel Attendant you are responsible for providing a sense of welcome and luxury service for all Club Sofitel guests by being the key contact to assist them during their stay. Your manner will be polished and professional and you will be responsible for providing both food and beverage and front office services to Club Sofitel guests.

To be successful in this sought after position, you will have excellent attention to detail, effective communication skills, proven experience within a quality establishment, and above all else, pride yourself on your ability to exceed the guest expectations.

YOUR KEY RESPONSIBILITIES WILL BE:

•Maintaining a thorough knowledge of all hotel facilities and promotions

•Attending to guest’s requests quickly and efficiently, constantly striving to provide total customer satisfaction

•Preparing and serving food & beverages

•Monitoring the Responsible Service of Alcohol and ensuring compliance with Victorian legislation

•Maintaining food & beverage stock and inventory control based on current and future occupancy

•Completing check in and check out procedures and adhering to hotel standards

•Updating guest profiles, maintaining guest accounts and relevant information during their visit, ensuring charges are posted to the correct account

•Communicating with a diverse range of people in a professional manner


Qualifications

YOUR SKILLS AND ATTRIBUTES TO SUCCEED IN THIS ROLE :

•Have a minimum 12 months experience in a luxury hotel environment

•Be highly organised and able to effectively manage priorities

•Strong focus on guest and team relations. Initiate contact and establish rapport easily

•Project a professional image at all times through personal presentation/interpersonal skills

•Handle tasks carefully and correctly – be thorough and exact in details with a sense of urgency

•Display high energy levels and demonstrate versatility in responding to guest requests and situations

•Remain calm and effective in high volume work situations

•Be good team player; contribute to and assist co-workers without being asked

•Flexibility to work a rotating roster, including early mornings, evenings, weekends and public holidays

•Previous reception/attendant experience preferred

•Valid RSA and knowledge of Opera is an advantage


Additional Information

Benefits and Perks:

Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

We offer our Heartists:

Build a career with the largest hotel group in the Pacific Central accessible location in Melbourne's CBD Laundered uniforms Complimentary hotel stay package for your work anniversary Worldwide employee and family and friends benefits at Accor Hotels

  • Sofitel Club Attendant

    7 months ago

    Melbourne, Australia SOFITEL Full time

    **Company Description** Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts,...

  • Sofitel Club Supervisor

    4 weeks ago

    Melbourne, Australia AccorHotel Full time

    **Company Description** Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts,...

  • Sofitel Club Supervisor

    4 weeks ago

    Melbourne, Australia Accor Full time

    Company DescriptionSofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel...

  • Sofitel Club Supervisor

    4 weeks ago

    Melbourne, Australia AccorHotel Full time

    Job DescriptionA rare opportunity exists for a  guest obsessed hospitality professional to join the Club Sofitel team on level 35. As a Club Sofitel Supervisor you are responsible for providing a sense of welcome and luxury service for all Club Sofitel guests by being the key contact to assist them during their stay.KEY RESPONSIBILITIES• Lead, mentor and...

  • Expression of Interest

    6 months ago

    Melbourne, Australia SOFITEL Full time

    **Company Description** Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts,...

  • Luxury Hospitality Professional Wanted for Sofitel Club Attendant Role

    3 weeks ago

    Melbourne, Victoria, Australia Accor Full time

    Company OverviewSofitel Melbourne On Collins is a 5-star luxury hotel located in the heart of Melbourne's shopping, theatre and business precincts. Our hotel features 363 rooms with breathtaking views over Melbourne and offers an exclusive Club Lounge that provides an elevated French joie-de-vivre experience.Job DescriptionWe are seeking a guest-obsessed...

  • Housekeeping Attendant

    2 months ago

    Melbourne, Australia SOFITEL Full time

    **Company Description** Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts,...

  • Food and Beverage Attendant

    6 months ago

    Melbourne, Australia SOFITEL Full time

    **Company Description** Company Description** Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a...

  • Expression of Interest

    5 months ago

    Melbourne, Australia SOFITEL Full time

    Company DescriptionSofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel...

  • Club Sofitel Service Ambassador

    2 days ago

    Melbourne, Victoria, Australia Accor Full time

    As a Club Sofitel Service Ambassador, you will play a crucial role in delivering exceptional service to guests at Accor's Melbourne hotel. You will be responsible for maintaining a thorough knowledge of hotel facilities and promotions, attending to guests' requests, and preparing and serving food & beverages.The successful candidate will have a minimum 12...

  • Housekeeping Attendant

    2 months ago

    Melbourne, Australia SOFITEL Full time

    Company DescriptionSofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel...

  • Housekeeping Turndown Attendant

    2 months ago

    Melbourne, Australia SOFITEL Full time

    **Company Description** Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts,...

  • Food and Beverage Attendant

    5 months ago

    Melbourne, Australia SOFITEL Full time

    Company DescriptionSofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel...

  • Luxury Accommodation Attendant

    4 weeks ago

    Melbourne, Victoria, Australia SOFITEL Full time

    About Sofitel Melbourne On CollinsSofitel Melbourne on Collins, a 5-star luxury hotel, offers an unparalleled experience in the heart of Melbourne's shopping, theatre, and business precincts. Our hotel features 363 rooms with breathtaking views over Melbourne, an exclusive Club Lounge, sophisticated modern dining at No35 restaurant, and unique signature...

  • Luxury In-Room Dining Attendant

    3 weeks ago

    Melbourne, Victoria, Australia SOFITEL Full time

    Sofitel Melbourne on Collins OverviewWe are a 5-star luxury hotel located in the heart of Melbourne's shopping, theatre and business precincts. Our hotel features 363 rooms with breathtaking views over Melbourne and an exclusive Club Lounge offering elevated French joie-de-vivre experience.About the RoleAs an In-Room Dining Attendant at Sofitel Melbourne on...

  • Housekeeping Turndown Attendant

    2 months ago

    Melbourne, Australia SOFITEL Full time

    Company DescriptionSofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel...

  • Luxury Club Attendant Opportunity

    4 weeks ago

    Melbourne, Victoria, Australia Accor Full time

    Unlock a Career in Luxury HospitalitySofitel Melbourne on Collins, the epitome of French elegance and modern luxury, seeks a dedicated and guest-obsessed hospitality professional to join our esteemed Club Sofitel team.About UsWe are an inclusive company that values diversity and strives to attract, recruit, and promote talented individuals from all walks of...

  • Room Attendant

    7 months ago

    Melbourne, Australia SOFITEL Full time

    Company Description Sofitel Melbourne On Collins is one of Melbourne’s premier luxury hotels. Located in the Paris end of Collins street, the hotel is accessible to all of the major activities of Melbourne. Whether it be the Australian Open, an AFL match at the MCG, some shopping for luxury items or just close to transportation - trams and trains are just...

  • Luxury Club Attendant

    4 weeks ago

    Melbourne, Victoria, Australia Accor Full time

    Company OverviewSofitel Melbourne on Collins is a 5-star luxury hotel located in the heart of Melbourne's shopping, theatre and business precincts. Our hotel boasts 363 rooms with breathtaking views over Melbourne, an Exclusive Club Lounge, and sophisticated modern dining at No35 restaurant.Job DescriptionWe are seeking a highly skilled and experienced...

  • Luxury Club Attendant Opportunity

    3 weeks ago

    Melbourne, Victoria, Australia Accor Full time

    An exciting role exists for a hospitality professional to join the Sofitel Club team as a Club Sofitel Attendant.This position offers a chance to provide exceptional guest experiences, with responsibilities including providing food and beverage services, maintaining knowledge of hotel facilities and promotions, and exceeding guest expectations.Successful...