Sofitel Club Supervisor

4 weeks ago

Melbourne, Australia Accor Full time

Company Description

Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city’s thriving arts and entertainment scene.

PROPERTY DETAILS

  • 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts
  • 363 rooms with breathtaking views over Melbourne
  • Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
  • Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Job Description

A rare opportunity exists for a  guest obsessed hospitality professional to join the Club Sofitel team on level 35. As a Club Sofitel Supervisor you are responsible for providing a sense of welcome and luxury service for all Club Sofitel guests by being the key contact to assist them during their stay.

KEY RESPONSIBILITIES

• Lead, mentor and develop the team, ensuring a fun and engaged work environment

• Assist the Club Manager with the recruitment, induction and training of new team members

• Conduct probationary reviews, yearly performance reviews and development plans for Club team members

• Responsible for rostering according to the daily operations and Club budget

• In conjunction with the Guest Relations Manager, allocate expressions to   appropriate guests

• Maintain all Reception standards including check-in/check-out procedures and Concierge services

• Coordinate bookings for the Sofitel Club Business Centre and Boardroom

• Maintain all Food and Beverage standards, including stock and inventory control based on current and future occupancy

Qualifications

• Minimum 12 months’ experience in a luxury hotel in a Front Office position

• Previous supervisory experience preferred 

• Strong focus on guest and team relations

• Excellent communication and interpersonal skills

• Knowledge of Opera an advantage

• Ability to build rapport and interact professionally with guests and team

Additional Information

Benefits and Perks:

Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

We offer our Heartists:

  • Build a career with the largest hotel group in the Pacific
  • Central accessible location in Melbourne's CBD
  • Laundered uniforms
  • Complimentary hotel stay package for your work anniversary
  • Worldwide employee and family and friends benefits at Accor Hotels

  • Sofitel Club Attendant

    7 months ago

    Melbourne, Australia SOFITEL Full time

    **Company Description** Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts,...

  • Sofitel Club Supervisor

    4 weeks ago

    Melbourne, Australia AccorHotel Full time

    **Company Description** Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts,...

  • Sofitel Club Supervisor

    4 weeks ago

    Melbourne, Australia AccorHotel Full time

    Job DescriptionA rare opportunity exists for a  guest obsessed hospitality professional to join the Club Sofitel team on level 35. As a Club Sofitel Supervisor you are responsible for providing a sense of welcome and luxury service for all Club Sofitel guests by being the key contact to assist them during their stay.KEY RESPONSIBILITIES• Lead, mentor and...

  • Expression of Interest

    6 months ago

    Melbourne, Australia SOFITEL Full time

    **Company Description** Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts,...

  • Sofitel Club Attendant

    7 months ago

    Melbourne, Australia Accor Full time

    Company Description Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel...

  • Expression of Interest

    5 months ago

    Melbourne, Australia SOFITEL Full time

    Company DescriptionSofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel...

  • Food and Beverage Supervisor

    3 months ago

    Melbourne, Australia SOFITEL Full time

    **Company Description** Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts,...

  • Luxury Club Supervisor

    3 weeks ago

    Melbourne, Victoria, Australia Accor Full time

    About Sofitel Melbourne On CollinsA 5-star luxury hotel located in the heart of Melbourne's shopping, theatre and business precincts. Our hotel offers 363 rooms with breathtaking views over Melbourne and an exclusive Club Lounge that provides an elevated French joie-de-vivre experience.Job DescriptionWe are seeking a guest-obsessed hospitality professional...

  • Club Sofitel Service Ambassador

    2 days ago

    Melbourne, Victoria, Australia Accor Full time

    As a Club Sofitel Service Ambassador, you will play a crucial role in delivering exceptional service to guests at Accor's Melbourne hotel. You will be responsible for maintaining a thorough knowledge of hotel facilities and promotions, attending to guests' requests, and preparing and serving food & beverages.The successful candidate will have a minimum 12...

  • Luxury Club Experience Manager

    4 weeks ago

    Melbourne, Victoria, Australia AccorHotel Full time

    Sofitel Club SupervisorEstimated Salary: $70,000 - $80,000 per annumAbout Sofitel Melbourne on CollinsWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Our goal is to provide a sense of welcome and luxury service for all guests.The RoleThis is a rare opportunity to join the Club Sofitel team as a Supervisor. You...

  • Luxury Club Supervisor Opportunity in Melbourne CBD

    4 weeks ago

    Melbourne, Victoria, Australia AccorHotel Full time

    Job DescriptionA rare opportunity exists for a guest-obsessed hospitality professional to join the AccorHotel team as a Luxury Club Supervisor on level 35 of Sofitel Melbourne on Collins. As a key contact, you will be responsible for providing a sense of welcome and luxury service for all Club Sofitel guests during their stay.Key Responsibilities:Lead,...

  • Luxury Hotel Operations Manager

    3 weeks ago

    Melbourne, Victoria, Australia AccorHotel Full time

    Job OverviewThis is an exciting opportunity for a motivated and experienced hospitality professional to join the AccorHotel team as a Club Supervisor at Sofitel Melbourne on Collins.

  • Luxury Hospitality Professional Wanted for Sofitel Club Attendant Role

    3 weeks ago

    Melbourne, Victoria, Australia Accor Full time

    Company OverviewSofitel Melbourne On Collins is a 5-star luxury hotel located in the heart of Melbourne's shopping, theatre and business precincts. Our hotel features 363 rooms with breathtaking views over Melbourne and offers an exclusive Club Lounge that provides an elevated French joie-de-vivre experience.Job DescriptionWe are seeking a guest-obsessed...

  • Food and Beverage Attendant

    6 months ago

    Melbourne, Australia SOFITEL Full time

    **Company Description** Company Description** Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a...

  • Rooms Division Manager

    6 months ago

    Melbourne, Australia SOFITEL Full time

    **Company Description** Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts,...

  • Guest Experience Shift Leader

    6 months ago

    Melbourne, Australia SOFITEL Full time

    **Company Description** Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts,...

  • Housekeeping Attendant

    2 months ago

    Melbourne, Australia SOFITEL Full time

    **Company Description** Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts,...

  • Housekeeping Turndown Attendant

    2 months ago

    Melbourne, Australia SOFITEL Full time

    **Company Description** Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts,...

  • Food and Beverage Attendant

    5 months ago

    Melbourne, Australia SOFITEL Full time

    Company DescriptionSofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel...

  • Section Waiter

    6 months ago

    Melbourne, Australia SOFITEL Full time

    **Company Description** Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts,...