Room Attendant

4 months ago

Melbourne, Australia SOFITEL Full time

Company Description

Sofitel Melbourne On Collins is one of Melbourne’s premier luxury hotels. Located in the Paris end of Collins street, the hotel is accessible to all of the major activities of Melbourne. Whether it be the Australian Open, an AFL match at the MCG, some shopping for luxury items or just close to transportation - trams and trains are just outside the door.

Part of the Accor group, Sofitel Melbourne is known for its beautiful rooms, its superb Atrium Bar and its delectable No35 restaurant. We support our employees to develop and grow through regular and ongoing training, internal promotion opportunities and opportunities to relax through our employee events calendar.

**Job Description**:
A fantastic opportunity exists for an enthusiastic Room Attendant to join the Housekeeping team at Sofitel Melbourne on Collins. As a Room Attendant you are the heart of the hotel You will take ownership of our newly refurbished guest rooms and suites, ensuring the cleanliness of our rooms exceeds both the guest expectations and hotel standards, and creating a memorable experience for all our guests.

To be successful in this role, you will have excellent attention to detail, availability to work a rotating roster including weekdays, weekends and public holidays and above all else, pride yourself on ability to deliver a room that represents French elegance, style and sophistication.

**Your key responsbilities include**:

- Cleaning guest rooms, storage areas, and corridors as allocated
- Delivering a memorable experience for our guests with passion and professionalism
- Attending to guests’ requests quickly and efficiently, constantly striving to provide total customer satisfaction
- Replenishing guest amenities
- Maintaining strict security procedures

**Qualifications**:
**To be successful in the role, your skills and attributes include**:

- Warm and caring personality with in ability to anticipate and focus attention to guest needs, being professional and welcoming
- Be a good team player
- Have an excellent attention to detail and time management
- Previous housekeeping experience is an asset

Additional Information
**Your benefits at Sofitel Melbourne On Collins include**:

- Training & Development opportunities
- Opportunity to develop your talent and grow within your property and across the world
- Accor ALL Heartist staff discounts including accommodation, dining and partner offers
- Uniform and laundering of work attire provided
- Convenient CBD location, close to public transport
- Exposure and experience in a fast paced environment

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