Implementation Consultant
1 month ago
Responsibilities/Main Activities
Hexagon Asset Lifecycle Intelligence division is seeking to hire an Senior Implementation Consultant. The successful candidate should reside anywhere in Australia .
As the Senior Implementation Consultant, Responsible for setup, provide training, configuration and customization of Hexagon ALI solutions and products, Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide work remotely.
Responsibilities
Performs assignments that require the use and application of standard principles, theories, and concepts of a professional Engineering and IT discipline. Conducts technical demonstrations and supports presales presentations and product demonstrations. Conducts basic, advanced, administration and customised customer training Provides solutions to highly complex customer application problems. Provides advanced consulting services such as advanced software setup (workshare, etc), best practices implementation strategies, advanced automation/customisation and integration with other applications. May act as the technical lead on project implementations providing technical direction and guidance to the team. Identifies additional product/service opportunities in customer organisation that can be delivered. May perform other reasonable and related duties as assigned. Participate in projects at customer site or remote. Give creative solutions. Train and mentor others on the technical expertise Engaged in documentation and procedures for legacy usage. Local influence Reports Timesheets Customer-oriented and solution-focused Support the solution architect in understanding the customer need to provide customised solutions#LI-AC1
Qualifications and Experience Required
Essential
A degree or diploma in a related technical discipline (ie Computer Science, Information Technology, etc) At least 10 years’ experience in a relevant industry and/or with similar technology in a technical support/consulting role A minimum of 5 years of specialized technical experience related to specific company or competitors’ software and solutions. Domestic and international travel is associated with this position – estimated at 25%. A valid passport required Assignments may be at a customer site or field officeSkills and abilities
Employee is expected to have, or rapidly obtain, knowledge of Hexagon ALI products (SmartPlant Foundation and SDx) and procedures. Potential to learn and acquire knowledge, skills and competencies. Uses available resources effectively and efficiently Takes responsibility for the development of own knowledge and skills in relation to the business needs Is aware of issues facing our customers and the industry Displays critical thinking that combines analysis, wisdom, experience and conflicting perspectives Able to build and maintain relationships with fellow employees Sound communication skills (spoken and written) as it relates to conveying technical information to internal clients Demonstrates a commitment to customer satisfaction and quality service Handles multiple tasks concurrently and prioritizes workload effectively Recent versions of the Microsoft Office software suite
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About Hexagon
Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.
helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle.
Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 23,000 employees in 50 countries and net sales of approximately 4.6bn EUR. Learn more at and follow us @HexagonAB.
Diversity Statement
At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.
Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.
Employee Value Proposition
At Hexagon, if you can see it, you can do it. Hexagon’s Asset Lifecycle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.
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