Implementation Consultant

2 weeks ago

Brisbane, Australia Skedulo Full time

At Skedulo we work on leading Desk-less Productivity Cloud solutions powered by AI and machine learning to empower organisations to manage, engage and analyse their desk-less workforce, supporting the 80% of global workers who don’t work in a traditional office setting. Like a lot of the world’s most recognisable tech companies, we started small, working out of a garage but even then we had the ambition to be great. Fast forward to 2021 we are an Australian start up success story and one of the world’s fastest-growing SaaS companies with offices in San Francisco, Brisbane, Sydney, London and Ho Chi Minh.

The Implementation Consultant is responsible for performing the consultant role on Skedulo implementation projects and working with the project team to ensure a successful project delivery where the customer achieves their intended business value outcomes. This will involve collaborating with internal and external stakeholders to gather business requirements, advising around use of core Skedulo Platform / Salesforce and related best practices, perform hands on configuration (not code) of the solution on Skedulo Platform and/or Salesforce, prepare and delivering customer-specific training on how to best utilise the end to end solution, and lead the project team in validating the solution is functional for final deployment. In this role you will be working closely with Solution Architects, Project Managers and Customers to provide consulting advice on how to get the most out of Skedulo Desk-less Productivity Cloud.

This position reports to the Consulting Manager, APAC and works closely with Project Management, Technical Development, Solution Architecture and Customer Success teams.

**Responsibilities**:

- Assists in writing clear User Stories to outline the business requirements in customer-friendly terms under direction from the Solution Architect
- Documenting and mapping “As-Is” and “To-be” business process requirements, using LucidChart, Visio, or similar too
- Consulting to the Customer on how to maximise the benefit of core Skedulo Platform to achieve their process flows and determining which requirements best map into which core Skedulo functions based on best practices.
- Driving customer engagement in decision-making around a preferred final solution based on your advice and best practices
- Demonstrating and presenting to the Customer stakeholder group how the proposed solution fits their requirements for example in end of sprint demo’s.
- Be the go between for the technical solution as outlined by the Solution Architect and the Customer stakeholders
- Configure Skedulo Platform and/or Salesforce to meet the ‘configuration-based’ requirements and work with Skedulo Technical Development team as they complete ‘development-based’ requirements.
- Test the built solutions against the documented business requirements (alongside the Skedulo QA assigned to the project)
- Provides guidance to customer stakeholders for UAT (overview of test cases and data requirements for end-to-end testing)
- Support Solution Architect team during Discovery phases, and Project Manager during Build & Test phases
- Provides product overviews, consultation and training to Customer
- Working with the wider Project Team to prepare an deliver a handover to Customer Success and Tech Support teams on Project Completion
- Assisting with clarifying how the solution is designed/built/configured during Project Hypercare period immediately following deployment to Production
- Developing and meeting quarterly objectives (OKRs) as set forth by the project delivery team
- Contributes to project delivery excellence, including identifying efficient methodologies that support clients in achieving their project goals

**Requirements**:
**Minimum Requirements**
- Must have at least 3 years experience in software business analysis or consulting
- Must have at least 3 years practical experience documenting & mapping requirements using user stories and process maps (using a formal notation methodology)
- Must have at least 2-3 years of practical Salesforce, Skedulo or Lumary experience at an administrator-level
- Must have at least 3-5 years experience collecting business requirements from External Customers
- Must have a demonstrated ability to prepare and deliver training sessions to customers
- Must have excellent written, verbal and interpersonal communication skills
- Must have strong presentation skills at all levels of the company including C-Suite
- Must have a proven strong teamwork ethics

**Preferred Requirements**

**Additional Requirements**

This position will require 10% travel from time to time as set forth by the Company post Covid and return to work planning.

**Benefits**
- Fun, creative and fast-paced working environment
- Competitive salary
- 8 Wellness / Health paid days off per year
- Mental Health Support/Resources through Modern Health
- 3 Paid Volunteer Days per year
- Paid Calm App Subscription

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