Implementation Consultant

3 weeks ago

Brisbane, Australia Ungerboeck Full time

Company Description
**Who We Are**:
Interested in joining our team? Here is some more information about us Ungerboeck provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events. In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Ungerboeck is used for top shows from across the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique events. Our client list includes The Apollo Theatre, Mercedes-Benz Stadium, Harvard University, Portland'5 Centers for the Arts, the Javitz Center, and St. Louis Art Museum. Some of our global clients include: ExCel London, Museum of Contemporary Art Australia, Omanexpo, the China National Convention Center, the Porsche Experience Center in Germany and the Sydney Opera House.

We live by the unofficial motto of work hard play hard. Surround yourself with highly motivated co-workers that push you to be your best each day. Ungerboeck offers the career opportunities and fast-paced, exciting environment of a growth company where you can make a direct impact on our product and customers.

**Job Description**:
Ungerboeck Software International is looking to hire an Implementation Consultant, preferably with industry or SaaS experience - or even better, experience with one of our velocity products, VenueOps, Priava or Risk Manager. The successful applicant would possess skills in SMB or Enterprise software solutions, understand technology and how data is impacted, demonstrate excellent people skills and be an effective teacher to onboard new clients quickly and efficiently across multiple products.

**Responsibilities include**:
**Decision Making**:

- Able to work to a defined implementation methodology independently for client onboardings
- Monitor overall project status in conjunction with Project Management team
- Align current business processes to our software, ensuring best practice and adoption

***Accountability**:

- Gather and document key business requirements and formulate best practice suggestions
- Coordinate with other Services specialties areas to deliver broad solution
- Provide onboarding status updates, escalating issues as required to the Project Management team
- Assist with development and maintenance of project plan
- Conduct business process reviews and facilitate client interviews
- Provide support to client key stakeholders throughout the onboarding process
- Conduct reviews and train clients on general software concepts and bespoke workflows
- Ensure documentation is delivered on time as promised within the project plan from discovery, site visits, and status calls

**Qualifications**:
**Required**
- SMB software implementation/consulting experience of 2 plus years, ideally in SaaS software.
- Ability to demonstrate outstanding problem-solving skills
- Strong Presentation, negotiation, and Communication skills
- Willing to work in a fast-paced environment with various duties and tight deadlines
- Strong communicator orally and written in business English

**Bonus Points (having one or more of these will really make you stand out)**
- Experience with one or more of our products; Ungerboeck, VenueOps, Priava, Risk Manager, Showworks.
- Industry expertise / background in one of our major verticals
- Native or fluency in Mandarin or Cantonese.
- Bachelor Degree.
- Project Management, Business Analyst, Finance or Training certifications.
- Experience supporting sales & pre-sales in software delivery.
- Willingness to travel to customer/prospect locations (20% of the time)
- Report writing experience

Additional Information
**What’s** **in it for you?**

We are very proud of our workplace culture. We recognise that engaged and empowered staff want to work for a company that cares about them as a person. Team building activities and events organised by our social committee also help make you feel an integral part of the regional team and begin to explain why we have such high staff retention rates.

**_ Ungerboeck offers flexible work from home options,_** and this is an opportunity to work in a team of smart, yet down-to-earth marketers who challenge you to be your best every day

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