Service Desk Analyst

2 weeks ago

Sydney, Australia Heritage and People's Choice Full time

Service Desk Analyst

About the role:
You will report to the Leader, Corporate Applications Support & Service Desk and be part of a supportive team who provide first point of contact support for employees reporting Technology & Transformation incidents, require assistance with technology related products or services, management of employee workplace transitions and fulfill assigned service requests.

Additionally, you will:

- Collaborate with your leader and peers to establish and maintain schedules and rosters within the Service Desk team, guaranteeing adequate coverage and adherence to leave standards.
- Support your leader and peers in deploying functional solutions, such as creating, adopting, and implementing system test plans.
- Liase with vendors, suppliers, service providers to provide support for incident management and user administration where required.
- Adhere to Service Level agreements & performance delivery within the Service Desk for Incident Management, User Access Management and Vendor support.
- Support your leader and peers with Technology & Transformation communication with the business for incident management and change.

**About you**

To be considered, you will demonstrate the following:

- Experience in IT Service Desk or Contact Centre operations
- Experience in support and use of Microsoft Windows 7/10, and Office 365
- Strong communication and Customer facing abilities

**Why you'll love working with us**:
People First Bank - our new brand - says exactly what we're all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.

You'll have access to financial and lifestyle benefits to support your success and individuality:

- Flexibility and hybrid working arrangements.
- Extend your salary with discounts on banking, health insurance, and shopping across Australia.
- Advance your career with training, study support, and project opportunities.
- Competitive leave benefits that empower employees to take time for themselves and loved ones.
- Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors' program.
- Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
- Be recognised for your contributions through our peer-driven recognition program.

**A bit about People First Bank**:
In March 2023, People's Choice and Heritage Bank merged to form Heritage and People's Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.

We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states.

With a vision 'To deliver positive change through banking', People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We're big enough to make an impact; but agile enough to influence and do interesting work.

Job ID 300000071585423

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