Casual Service Delivery Controller

2 weeks ago

North Sydney, Australia Pacific National Full time

**Casual Service Delivery Controller - Bulk**
- Multiple casual opportunities available
- North Sydney location
- Rotating 12hr shift roster (Including day and night shifts) while in training, then working on a casual roster

**About us**

Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region’s economy, businesses and households running. We are a company built on solid foundations and we are incredibly proud of the essential role we continue to play supporting Australia’s supply chain. At Pacific National, we take great pride in delivering our best every day and have a relentless focus on customer service and place safety above all else.

We operate nationally with approximately 3,500 staff in over 90+ sites across Australia. We respect and care for the communities in which we operate and continue to evolve our community engagement and strengthen relationships through partnerships and investment. We are focused on reducing the carbon emissions of our business, while also enabling the reduction of carbon emissions in the broader supply chain to support the National targets.

**About the role**

The Service Delivery Controller (SDC) role is a great way to jump-start your career with Pacific National In this position you will be trained to monitor, manage, and deliver services and work within a team to ensure all our services run safely on time and efficiently.

This position will suit an individual with a ‘Can Do’ attitude willing to take the time to learn how the Rail Industry and Pacific National operate whilst working in a dynamic environment that is fast paced and everchanging

Given the casual nature of the role, you will also need to have the flexibility to work a rotating 12hr shift roster which will include working day and night shifts along with weekends for the first couple of months whilst in training, then move into a casual roster working ad hoc shifts (including weekends when required) and assisting with leave coverage for the business.
- Key responsibilities include:_
- Acting as the first point of contact for all stakeholders in your area of operations - train crew, network, maintenance, operations and more.
- Entry of detailed and quality data into our transport and labour management systems
- Directing the movement of our crews across your area to minimise crew travel in cars while ensuring mínimal delay to our services
- Identifying incidents and events that would cause our services to go off plan, and finding the quickest and most efficient way to manage the disruption and return to the plan
- Commitment to providing exceptional customer service; building strong working relationships with all customers (internal and external).

**About you**

**In addition**:

- Flexibility to work a rotating 12-hour shift pattern
- Intermediate level computer skills, with a background in transport or labour (rostering) management systems and/or reporting systems advantageous but not essential
- Ability to operate effectively in a team
- Confidence to review and assess available information and to make appropriate decisions
- An interest in pursuing a long career in Transport and Logistics is highly advantageous

We are proud to be a WORK180 Endorsed Employer for women, and you can visit our Work180 page Pacific National | WORK180 Endorsed Employer to find out more including a list of all of our benefits and policies.

We are seeking applicants who share our values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with and play an important part in motivating us all to do our best work.

**Do you need reasonable adjustments during the recruitment process?**

**Closing date**

Applications close 17th May 2024

**Next steps**

Are you ready to be part of our future?

To apply, please click on the 'Apply' button and follow the prompts.

**Acknowledgement of Country**

We acknowledge the Traditional Custodians of the land on which we work, live and rail. We pay respect to Elders past, present and future and to the continuation of cultural, spiritual and educational practices of all Aboriginal and Torres Strait Islander peoples

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