Service Delivery Controller

1 week ago

North Sydney Council, Australia Pacific National Full time

Service Delivery Controller

  • Permanent opportunity
  • Manage our BU haulage services from within the day of operations control function
  • North Sydney location, all training provided
  • 12 hour rotating shifts, days/nights/weekend/public holidays (even time roster)
  • Pacific National is committed to diversity in our workforce and encourages women and Aboriginal and Torres Strait Islander people to apply._

About the role
Are you looking for a new challenge? Do you want to be part of an Australian Industry Leading company with services spanning the length and breadth of the country? Then this is the role for you, Get paid to be trained in this exhilarating position and kick start your career with us

Working as a Service Delivery Controller, you will support our centralised planning team in delivering exceptional service across Australia.

You will be working within a team tasked with monitoring, managing, and delivering our services with the primary goal of ensuring Pacific National runs safely, on time and efficiently.

You will also have the opportunity to develop your skills across other operational roles, transforming you into a service delivery expert within the industry.


After Intensive Training:

  • You will be an exceptional communicator, providing support and updates to our stakeholders including train crew, network specialists and maintenance teams.
  • You will be a data entry wizard, ensuring accurate and detailed information is inputted into our system
  • You will be a problemsolving guru, identifying incidents and events that would cause our services to go off plan, and finding the quickest and most efficient way to manage the disruption and return to the plan
  • You will be a customer service superstar, providing exceptional customer service, building strong working relationships with all customers (internal and external)

About you

  • Team Player: Strong customercentric background with the ability to operate effectively in a team.
  • Selfmotivated: Strong desire to consistently improve
  • Adaptable: Ability to adapt to and operate in a truly dynamic environment
  • Problem Solver: Analytical mindset with the ability to assess a situation and take decisive action.
  • Flexibility: Working 12 hour rotating shifts, days/nights/weekend/public holidays (even time roster)
  • Passion for the job: An interest in pursuing a long career in Transport and Logistics is highly advantageous.

Why Pacific National


Join us as we continue to transform our business and shape the rail freight industry, to achieve our vision of becoming Australia's recognised leader for safe, innovative, and sustainable rail freight solutions.


We are seeking applicants who share our values: _Make it simple, share more, Kindness, Gratitude, Curiosity, and Own it._ These values help us achieve strong connections with everyone we work with and play an important part in motivating us all to do our best work.

We value diversity, inclusion, collaboration and the contribution of each of our employees.

Working for us will enable you to take ownership of your career and gain access to the following benefits:

  • Growth and career development, while gaining industry qualifications
  • 12 weeks paid parental leave for primary carer at full pay following 12 months of service
  • Provision of Salary Continuance Insurance
  • Novated leasing and discounts on selected health insurance funds, travel, gyms, retail brands, vehicles and more.

What We do
Pacific National (PN) is the largest provider of diversified rail freight services in Australia.

We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region's economy, businesses and households running.

We operate nationally with approximately 3,500 staff in over 90+ sites across Australia.

Do you need reasonable adjustments during the recruitment process?

Closing date
Applications close on the 24th of September 2023.

Next steps
Are you ready to be part of our future?

To apply, please click on the 'Apply' button below and follow the prompts.

Acknowledgement of Country

We acknowledge the Traditional Custodians of the land on which we work, live and rail. We pay respect to Elders past, present and future and to the continuation of cultural, spiritual and educational practices of all Aboriginal and Torres Strait Islander peoples.
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