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Service Desk Analyst
3 weeks ago
Our client is large financial accountancy firm based in Brisbane, with a great reputation for employee welfare.
Job DescriptionThe key responsibilities will include:
- Providing first & second level IT support for end users & internal staff
- Day-to-day Service Desk Operations
- Onboarding & Offboarding accounts through Active Directory & Microsoft 365
- Asset Inventory updates
- Imaging of end user devices through Microsoft Autopilot & Intune (MDM)
- Assist with new technology training for staff
- Desk setups including network cabling
- Knowledge base article updates
The successful candidate will have the following characteristics & experience:
- Expertise within the Microsoft 365 E5 stack, particularly Intune, Active Directory, Azure Active Directory, Exchange & SharePoint
- Experience working within an ITSM
- Excellent interpersonal communication skills & proven customer engagement
- Ability to work well within a broader team office environment
- Basic understanding of IP networking
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