Service Desk Analyst

2 weeks ago


Brisbane, Australia TROOCOO Pty Ltd Full time

Queensland Government Statutory Authority
- Initial contract until April 2024.
- Based in Brisbane CBD.

**Troocoo**
Troocoo Government are currently searching for an experienced L1/L2 Service Desk Analyst to join the team within an established QLD Government Statutory Authority. This will be an initial full-time contract engagement until April 2024 (with potential to extend), based in Brisbane's CBD.

**The opportunity**

**Your responsibilities**
As the Service Desk Analyst you will be required (but not limited) to:

- Resolve BAU requests and incidents assigned to the ICT Service Desk, based on defined SLAs and following ITIL processes.
- Provide face to face support to staff within the organisation, and consistently display the Government Departmental values.
- Support end user environments and supporting technology hardware.
- Develop operational policies, practises, and system documentation.
- Take part in various technology deployment projects.
- Plan and deliver reliable and cost-effective solutions dealing with a range of technology vendors and suppliers.
- Investigate and implement new technology and ideas to innovate processes that support continual improvement.
- Maintain an up-to-date knowledge and understanding of the department’s business activities, ICT environment, and developments and trends in information technology.

**Mandatory requirements**
Demonstrated knowledge and practical experience in administration of:

- Microsoft Windows Server 2016
- Active Directory / Group Policy Objects
- Virtualisation (VMWare)
- Windows 10
- Azure (IaaS, PaaS, Intune, etc)
- Supporting technologies for cloud such as Firewall, Identity, etc

A relevant ITIL Qualification would be viewed as
**highly** desirable.

**Graham Eather**

**Harry Harper



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