Service Desk Analyst

4 days ago

Sydney, Australia Brennan IT Full time

**Why work for Brennan?**
At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian-owned systems integrator in Australia.

**Brennan offers an excellent remuneration package and benefits including**:

- An environment that embraces learning and development of all employees
- A focus on health and well-being - social club, sporting teams, health checks, poker, and trivia nights and more
- Discounted IT hardware and software products
- A strong culture underpinned by values that are truly lived every day
- Flexibility to work in the way that brings out the best in you
- Plenty more...

**The role**:
Due to a recent internal promotion we are looking for a Service Desk Analyst to join our friendly and high performing team
***in Sydney. In this role, you will perform remote troubleshooting through diagnostic techniques to determine the best solution based on the issue and details provided by customers.

**Key Responsibilities**:

- Deliver outstanding first-level customer support for client contacts
- Provide a strong triage service, with detailed and thorough independent first-level technical support and troubleshooting
- Log all customer contacts as tickets into the IT Service Management tool (ServiceNow) to ensure that all issues and requests are captured, categorised, and prioritised
- Maintain ownership of tickets, follow Brennan procedures for ticket handling and ensuring appropriate levels of customer communication are being provided
- Perform remote troubleshooting, gather and analyse information and use diagnostic techniques to triage the issue or request, or to determine and implement the best solution based on the issue and details provided.
- Maintain client communication and SLA targets
- Adhere to Brennan’s Service Delivery policies, processes, and procedures, while highlighting where gaps may exist
- Create and update knowledge articles in Brennan’s Knowledge Management System (BIKI) when the need is identified
- When required, work with Service Desk Team Leads, Service Delivery Managers and Account Managers to ensure effective management of the client base

**What skills and experience you bring**:

- 12-18 months' experience in a Service Desk role or three years' in a customer support-focused position.
- A degree in Information Technology or Computer Science, or a Certificate IV qualification.
- Demonstrable industry-based technical aptitude (e.g. Microsoft, Citrix, Cisco, HP)

**Technical skills in all or some of the areas below**:

- Windows 10/11 User Interface
- Office365 Administration and How Do I?
- Azure Administration
- Hardware Support - CPUs, RAM, and Motherboards
- Monitors & Peripherals - Installation, Connectivity & Configuration
- Computer Peripherals - Interfaces, Cables & Connectors
- Printer Installation, Configuration & Troubleshooting
- Networking & Connectivity
- Network Protocols & Devices
- Mobile Devices
- Storage Devices & Media

**Note**: As part of our hiring process, you will be required to undertake a National Criminal History Check.

**Brennan IT** is an equal-opportunity employer

  • Service Desk Analyst

    2 weeks ago

    Sydney, Australia Robert Half Full time

    Service Desk Analyst providing level 1 -2 IT Support to 400+ users. The Company The Role Due to growth, a Service Desk Analyst role is available. You'll be providing 1st and 2nd line of support for everything IT-related ranging from telecommunications, desktops, networks, software, and internal systems. Responsibilities include: - Assist in maintenance...

  • IT Service Desk Analyst

    2 weeks ago

    Sydney, Australia SchoolHouse Full time

    **IT Service Desk Analyst | Sydney Lower North Shore** - IT Service Desk Analyst - Term 1, 2024 Start - Full-time, Permanent Appointment - K-12 Coeducational Grammar School - Lower North Shore Location - Job Reference Number SH#03482 **School Profile**: SchoolHouse is working in partnership with a coeducational Grammar School based on the Lower North Shore...

  • Service Desk Analyst

    3 weeks ago

    Sydney, Australia Peoplebank Full time

    Location: - Sydney CBD- Job Type: - Contract- Posted: - about 11 hours ago- Contact: - Aparna Sharma- Discipline: - General IT - Reference: - 261925- Initial 12 months contract - Location: Western Sydney (Richmond) - Hybrid work model ( 3 days / office) Our client is looking for a Service Desk Analyst to join its IT team. In this role you will be...

  • Service Desk Analyst

    3 weeks ago

    Sydney Western Suburbs, Australia HAYS Full time

    Service Desk Analyst - 12-month contract - $45 + super ph - Richmond Your new company This government client is looking for 2 Service Desk Analysts to come and join the team in Richmond Sydney. This will be a 12-month contract with the potential to extend. You will need an Australian driving licence and a commitment to fulfil the 12-month position. There...

  • Service Desk Analyst

    4 weeks ago

    Sydney Western Suburbs, Australia HAYS Full time

    Government Organisation - Service Desk Analyst - 3 Month Contract with Potential for Extension **Your new company** This Local Government Organisation is looking for a Service Desk Analyst to join their service desk team in a 3 month contract. The organisation is located in Bankstown area. You will have the opportunity to work as a part of a government...

  • IT Service Desk Analyst

    2 weeks ago

    Sydney, New South Wales, Australia SchoolHouse Full time

    IT Service Desk Analyst | Sydney Lower North Shore IT Service Desk Analyst Term 1, 2024 Start Fulltime, Permanent Appointment K12 Coeducational Grammar School Lower North Shore Location Job Reference Number SH#03482School Profile:SchoolHouse is working in partnership with a coeducational Grammar School based on the Lower North Shore in Sydney. This K-12...

  • Service Desk Analyst

    4 weeks ago

    Sydney Western Suburbs, Australia HAYS Full time

    Service Desk Analyst - Government Organisation - 6 Month Contract with Potential for Extension **Your new company** *** This Local Government Organisation is looking for a Senior Service Desk Officer to join their service desk team in a 10 month contract. The organisation is located in Botany area. You will have the opportunity to work as a part of a...

  • Service Desk Analyst

    2 weeks ago

    Sydney, Australia On The Line Australia Full time

    **We have engaged Waqas Kidwai from FutureYou to assist with the recruitment of this role. If you are interested, please reach out to him directly at** - **Temporary contract to 30th June 2024**: - **Hybrid working arrangements**: - **Competitive salary + salary packaging, great role with positive team culture** **ORGANISATION** **Join Lifeline Australia...

  • Service Desk Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Future You Full time

    Position Title: Service Desk Analyst 12 month FTC Location: Sydney CBD About Role: As the first point of contact for the Technology Services team, provide excellent customer service in logging and providing 1st level resolution of all requests sent to our client's Service Desk and assignment of requests to 2nd level within the team as directed by the...

  • Service Desk Analyst

    4 weeks ago

    Sydney, Australia Future You Full time

    Position Title: Service Desk Analyst 12 month FTC Location: Sydney CBD About Role: As the first point of contact for the Technology Services team, provide excellent customer service in logging and providing 1st level resolution of all requests sent to our client’s Service Desk and assignment of requests to 2nd level within the...

  • IT Service Desk Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Technology People Australia Full time

    We are currently recruiting for an additional IT Service Desk Analyst to join the IT Service Desk for a full-time permanent position.Role responsibilities: Excellent communication skills to interact with staff and management at all levels. Sound knowledge of IT concepts and standards, along with familiarity with ITIL processes. Proficiency in supporting...

  • Service Desk Analyst

    3 weeks ago

    Sydney, Australia HAYS Full time

    Permanent role, salary $75k - $80k package. Work business hours. Located in North Sydney, hybrid arrangements. **Your new company** A top insurance company is looking for a Service Desk Analyst to assist on issues escalated via the internal IT Service Desk and the company's staff. **Your new role** **What you'll need to succeed** - Excellent communication...

  • Service Desk Analyst

    3 weeks ago

    Sydney, Australia Pickles Auctions Full time

    Service Desk Analyst **Location**: Sydney City Employment Type: Full-Time Permanent Department: Digital - Operations - Service Desk **WHY WORK FOR PICKLES** - Hybrid work - Stable and positive workplace team and culture - Training and development provided **ABOUT THE ROLE** *** We are looking for a customer service focused IT Service Desk Analyst to...

  • Service Desk Analyst

    4 weeks ago

    Sydney Central Business District, Australia Empire Careers Full time

    Location : Sydney CBD Job Type : Permanent Job Salary : $75000 - $90000 per annum **Permanent role - Service Desk Analyst - Sydney ** **The company** We are partnering with a prestigious global law firm to recruit an experienced Service Desk Analyst - Permanent role for their Sydney CBD Office - The Sydney office currently has 800+ people and they are...

  • Service Desk Analyst

    4 weeks ago

    Sydney, Australia HAYS Full time

    Level 1/2 Service Desk Analyst | Sydney CBD **Your new company** An exciting new opportunity is available for a Service Desk Analyst at a Market Leading Managed Service Provider. This is a permanent position, located in the Sydney CBD and offers a modern on-site working environment and excellent opportunities for career development. **Your new role** In...

  • Service Desk Analyst

    3 weeks ago

    Sydney, Australia Collaborate Recruitment Pty Ltd Full time

    **Permanent role|On Site parking |Based in North Rock, Sydney**: - **Experience in Active Directory, Windows 10, Office 365 suit, Network devices**: - **Be the face of IT |Great career growth| Excellent company profit sharing** Our client is looking for Service Desk Analyst with 1st and 2nd level support for Active Directory, Windows 10, Office 365 suit,...

  • Service Desk Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Perigon Group Full time

    The Role: Our client is a on the lookout for a Service Desk Analyst to join their team on a permanent basis.$70k - $80k inc Super (Depending on Experience) Level 1 & 2 / Windows / Active Directory / O365 Sydney Based Must be Permanent Resident or Citizen Your Responsibilities:Analyse and resolve incoming requests to the Service Desk, escalating where...

  • Service Desk Analyst

    2 weeks ago

    Sydney CBD, New South Wales, Australia Empire Careers Full time

    Contact Name : Shane DriverContact Phone :Location : Sydney CBDJob Type : PermanentJob Salary : $85000 per annumPermanent role - Service Desk Analyst - Sydney The companyWe are partnering with a prestigious global law firm to recruit an experienced Service Desk Analyst - Permanent role for their Sydney CBD Office - The Sydney office currently has 800+ people...

  • Service Desk Analyst

    2 weeks ago

    Sydney, New South Wales, Australia FinXL Full time

    FinXL was established in 2003 and created to leverage highly talented people in solving complex technological challenges. Since then, we have completed thousands of assignments, providing high value services to a wide range of customers.Previously a part of the successful Finite Group, a subsidiary of Randstad N.V., FinXL has grown from a small team to a...

  • Service Desk Analyst

    2 weeks ago

    Sydney, New South Wales, Australia KBR Full time

    Title: Service Desk Analyst Your KBR future – delivering solutions and changing the world About KBR: We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world. KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR...