Customer Relationship Consultant
1 month ago
About the Role
Join Us as a Customer Relationship Consultant in Our Contact Centre – Focus on Retention and Building Rewarding Relationships
At BOQ Group, we’re searching for passionate individuals to join our team as Customer Relationship Consultants. This is an excellent opportunity to kickstart your banking career, with plenty of pathways for growth and development. You’ll have the chance to make a real difference in our customers' lives while advancing your own career.
As a Customer Relationship Consultant, you'll be at the heart of delivering outstanding customer experiences. Your role is all about building and maintaining lasting relationships, helping to retain loyal customers by understanding their individual needs and offering tailored solutions, while keeping the bank’s interests in mind.
What Your Day Will Look Like:
Be a Customer Champion: Engage in meaningful conversations to uncover customers' financial goals. Use your knowledge of ME products to recommend the best solutions, whether that involves suggesting a home loan, a top-up, or referring them to our Customer Relationship Specialists for further analysis. Deliver Exceptional Service: Build strong, positive relationships with customers, both internal and external. You'll consistently provide exceptional customer service, while upholding BOQ Group values in every interaction. Contribute to Team Success: Work collaboratively within a supportive team environment, meeting productivity targets and ensuring efficient turnaround times. Be flexible in supporting other business units when needed during peak periods. Commit to Continuous Learning: Stay up to date with our conversational frameworks, retention strategies, and ongoing business initiatives. Your willingness to learn and grow will fuel both your success and the success of our team.
About you
Are You a People-Focused, Career-Oriented Individual?
If you love building relationships and are committed to exceeding customer expectations, this could be the role for you Experience in sales, retention, or customer service is ideal, and a background in financial services is highly regarded. We’re looking for individuals with the following skills:
Strong Communicator: You have excellent verbal and written skills, able to explain complex financial concepts in a way that’s easy for customers to understand. Customer Service Champion: You’re passionate about delivering exceptional service and building lasting customer relationships. Team Player: You thrive in a collaborative environment and enjoy working toward shared goals. Quick Learner: You’re adaptable, eager to learn new technologies, and committed to staying current with industry trends.Do You See Yourself in This Role?
If you’re a driven, people-focused individual with a passion for banking and a dedication to delivering exceptional service, we’d love to hear from you
About Us
Bank of Queensland Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
Since BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
In , we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across the BOQ group.
Our Perks
• Flexible working arrangements
• Discounted financial products
• Salary sacrificing options
• Paid parental leave with no minimum
• Paid volunteer days
• Purchase annual leave
• Discounted private health insurance plan
• Employee Assistance Program (EAP)
• Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
• BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index
-
Customer Relationship Consultant
4 weeks ago
Newstead, Queensland, Australia Bank of Queensland Full timeAbout the RoleDeliver Exceptional Customer ExperiencesAt Bank of Queensland, we're seeking a skilled Customer Relationship Consultant to join our Contact Centre team. As a key member of our team, you'll be responsible for building and maintaining lasting relationships with our customers, helping to retain loyal customers by understanding their individual...
-
Customer Relationship Consultant
3 days ago
Newstead, Queensland, Australia Bank of Queensland Full timeAbout the RoleBank of Queensland Group is seeking a Customer Relationship Consultant to join our Contact Centre team. As a key member of our sales team, you will be responsible for building and maintaining lasting relationships with customers, helping to retain loyal customers by understanding their individual needs and offering tailored solutions.Your Key...
-
Customer Relationship Specialist
4 weeks ago
Newstead, Queensland, Australia Bank of Queensland Full timeAbout the RoleDeliver Exceptional Customer ExperiencesAt Bank of Queensland, we're seeking a Customer Relationship Consultant to join our Contact Centre team. This is an excellent opportunity to kickstart your banking career, with plenty of pathways for growth and development. You'll have the chance to make a real difference in our customers' lives while...
-
Customer Relationship Ambassador
2 weeks ago
Newstead, Queensland, Australia Bank of Queensland Full timeAbout the RoleGrow Your Career with UsWe're looking for an experienced Customer Relationship Specialist to join our team at the Bank of Queensland! As a Customer Relationship Specialist, you will play a vital role in providing outstanding customer service, identifying and supporting customers' financial needs, and developing long-lasting relationships.About...
-
Customer Relationship Specialist
1 month ago
Newstead, Queensland, Australia Bank of Queensland Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relationship Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and building strong relationships with our customers.About YouTo be successful in this role, you will need to have excellent...
-
Customer Relationship Professional
4 weeks ago
Newstead, Queensland, Australia Bank of Queensland Full timeAbout the RoleWe are seeking a highly skilled Customer Relationship Specialist to join our team at the Bank of Queensland. As a key member of our team, you will be responsible for providing exceptional customer service and building strong relationships with our customers.About YouTo be successful in this role, you will need to have excellent customer service...
-
Customer Relationship Specialist
2 weeks ago
Newstead, Australia Bank of Queensland Full timeAbout the Role Are you passionate about delivering exceptional customer service and building meaningful relationships? As a Customer Relationship Specialist in our Retail Banking division, you will play a crucial role in understanding and meeting the needs of our customers. You will engage in quality conversations with customers to provide...
-
Customer Relationship Ambassador
3 days ago
Newstead, Queensland, Australia Bank of Queensland Full timeAbout the RoleAt Bank of Queensland, we're seeking an experienced Customer Relationship Specialist to join our Adelaide team. As a key member of our branch, you'll be responsible for delivering exceptional customer service by identifying and supporting customers' financial needs.The successful candidate will have a passion for customer service, with a drive...
-
Customer Relationship Specialist
4 weeks ago
Newstead, Queensland, Australia Bank of Queensland Full timeAbout the RoleWe are seeking a highly skilled Customer Relationship Specialist to join our team at the Bank of Queensland. As a key member of our team, you will be responsible for providing exceptional customer service and building strong relationships with our clients.About YouTo be successful in this role, you will need to have excellent customer service...
-
Banking Relationship Consultant
6 days ago
Newstead, Queensland, Australia Bank of Queensland Full timeAbout the RoleWe are seeking an experienced Banking Relationship Specialist to join our dynamic team in Brisbane. As a key member of our branch, you will be responsible for providing exceptional customer service and building strong relationships with our clients.Key Responsibilities:Provide personalized banking solutions to meet customers' financial...
-
Customer Relationship Professional
4 weeks ago
Newstead, Queensland, Australia Bank of Queensland Full timeAbout the RoleWe are seeking a highly skilled Customer Relationship Specialist to join our team at the Bank of Queensland. As a key member of our team, you will be responsible for providing exceptional customer service and building strong relationships with our customers.The ideal candidate will have excellent customer service experience, preferably from the...
-
Relationship Builder and Customer Advocate
2 weeks ago
Newstead, Queensland, Australia Bank of Queensland Full timeAbout the RoleWe are seeking a skilled Relationship Builder and Customer Advocate to join our Retail Banking team. As a key member of our division, you will play a crucial role in understanding and meeting the needs of our customers.Your primary responsibility will be to engage in quality conversations with customers to provide tailored solutions while...
-
Customer Relationship Specialist
4 weeks ago
Newstead, Queensland, Australia Bank of Queensland Full timeAbout the RoleWe are seeking a skilled Customer Relationship Specialist to join our team at the Bank of Queensland. As a key member of our team, you will be responsible for providing exceptional customer service and building strong relationships with our customers.The ideal candidate will have excellent communication skills, a passion for customer service,...
-
Customer Relationship Specialist
4 weeks ago
Newstead, Queensland, Australia Bank of Queensland Full timeAbout the RoleWe are seeking a skilled Customer Relationship Specialist to join our team at Bank of Queensland. As a key member of our team, you will be responsible for providing exceptional customer service and building strong relationships with our clients.About YouTo be successful in this role, you will need to have:Excellent customer service experience,...
-
Customer Relationship Specialist
3 days ago
Newstead, Queensland, Australia Bank of Queensland Full timeAbout the RoleAre you passionate about delivering exceptional customer experiences and building long-term relationships?We are seeking a highly motivated Customer Relationship Specialist to join our team at Bank of Queensland. In this role, you will be responsible for providing tailored lending solutions to customers, ensuring they achieve their financial...
-
Relationship Banker with Customer Focus
4 days ago
Newstead, Queensland, Australia Bank of Queensland Full timeAbout the RoleWe are seeking an experienced customer service professional to join our dynamic team as a Relationship Banker with a focus on delivering exceptional customer experiences.As a key member of our branch team, you will be responsible for building and maintaining strong relationships with customers, identifying their financial needs, and providing...
-
Relationship Manager
7 days ago
Newstead, Queensland, Australia Bank of Queensland Full timeAbout BOQ GroupBOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands, including Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, and BOQ Specialist, each come with their own defined customer audience and brand...
-
Newstead, Queensland, Australia Bank of Queensland Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our dynamic team as a Customer Service and Relationship Specialist. In this role, you will be the first point of contact for customers in our branches, providing exceptional service and support to help them achieve their financial goals.Responsibilities:Provide...
-
Customer Relationship Development Specialist
4 days ago
Newstead, Queensland, Australia Bank of Queensland Full timeAbout UsBOQ Group is a unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.We are committed to delivering exceptional customer experiences and driving business growth. As a Customer Relationship Development Specialist, you will play a crucial role in enhancing our...
-
Customer Relationship Specialist
4 weeks ago
Newstead, Australia Bank of Queensland Full timeAbout the Role Do you have a passion for customer service and want to work with a driven, supportive and fun team? At the Bank of Queensland, we believe in the power and potential of people. We are excited to grow our Hobart team and offer the right candidate an exciting career in banking. If you’re ready to jump in with both feet, then we want...
