Customer Relationship Specialist
4 weeks ago
About the Role
Deliver Exceptional Customer Experiences
At Bank of Queensland, we're seeking a Customer Relationship Consultant to join our Contact Centre team. This is an excellent opportunity to kickstart your banking career, with plenty of pathways for growth and development. You'll have the chance to make a real difference in our customers' lives while advancing your own career.
As a Customer Relationship Consultant, you'll be at the heart of delivering outstanding customer experiences. Your role is all about building and maintaining lasting relationships, helping to retain loyal customers by understanding their individual needs and offering tailored solutions, while keeping the bank's interests in mind.
What Your Day Will Look Like:
- Be a Customer Champion: Engage in meaningful conversations to uncover customers' financial goals. Use your knowledge of ME products to recommend the best solutions, whether that involves suggesting a home loan, a top-up, or referring them to our Customer Relationship Specialists for further analysis.
- Deliver Exceptional Service: Build strong, positive relationships with customers, both internal and external. You'll consistently provide exceptional customer service, while upholding BOQ Group values in every interaction.
- Contribute to Team Success: Work collaboratively within a supportive team environment, meeting productivity targets and ensuring efficient turnaround times. Be flexible in supporting other business units when needed during peak periods.
- Commit to Continuous Learning: Stay up to date with our conversational frameworks, retention strategies, and ongoing business initiatives. Your willingness to learn and grow will fuel both your success and the success of our team.
About You
Are You a People-Focused, Career-Oriented Individual?
If you love building relationships and are committed to exceeding customer expectations, this could be the role for you. Experience in sales, retention, or customer service is ideal, and a background in financial services is highly regarded. We're looking for individuals with the following skills:
- Strong Communicator: You have excellent verbal and written skills, able to explain complex financial concepts in a way that's easy for customers to understand.
- Customer Service Champion: You're passionate about delivering exceptional service and building lasting customer relationships.
- Team Player: You thrive in a collaborative environment and enjoy working toward shared goals.
- Quick Learner: You're adaptable, eager to learn new technologies, and committed to staying current with industry trends.
Do You See Yourself in This Role?
If you're a driven, people-focused individual with a passion for banking and a dedication to delivering exceptional service, we'd love to hear from you.
About Us
Bank of Queensland Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
Since BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
Our Perks
Flexible working arrangements
Discounted financial products
Salary sacrificing options
Paid parental leave with no minimum
Paid volunteer days
Purchase annual leave
Discounted private health insurance plan
Employee Assistance Program (EAP)
Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index
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