Customer Service/Nutritional Consultant

2 weeks ago

Sydney, Australia Colgate-Palmolive Company Full time

No Relocation Assistance Offered
# 162991 - Sydney, New South Wales, Australia

 

About Us: Hill’s Pet Nutrition - A Colgate-Palmolive Company

 

Ready to join a global leader in pet food nutrition? Hill’s is on the hunt for someone ready to make the world a better place for pets and people alike

 

Our mission is to enrich the lives of pets worldwide with cutting-edge nutrition and our passionate team. We embody values of caring and being courageous, fostering a culture that celebrates diversity and inclusion. We offer a rewarding career path, work-life balance, and benefits such as Summer Hours, Live Better activities, Colgate Product Parcels and Hill’s Pet food for your own pets plus corporate benefits such as Health Checks.

 

Job Summary:

This role is key to ensuring Pet Parents and Vet Healthcare Team are getting the right advice at the right time. Pet parents and their pets are at the heart of every conversation we have so ensuring that we are both empathetic and helpful is at the core of our company's values. 


With a wide product range understanding the nutritional benefits of each diet will ensure that Pet Parents and the Vet Healthcare team are getting the most appropriate advice for their pets and patients.

 

Spanning both internal and external support; this person will support our wider team across Australia and New Zealand, engaging with our Sales Team in the field and encouraging the use of our Hill’s programs in clinic and pet stores. 

 

Key Responsibilities:

  • Empathetic Pet-centric Conversations: Engage in compassionate and helpful interactions with Pet Parents and Vet Healthcare Team members, embodying our company values and prioritising the well-being of pets

  • Expertise in Nutrition: Navigate our extensive product range to support both sick and healthy pets, offering tailored advice based on a deep understanding of the nutritional benefits of each diet.

  • Customer Support: Respond to Vet Healthcare Team and Pet Parent enquiries through phone, email, and social channels with professionalism and efficiency. Assist our wider internal teams to ensure our brand is growing in Australia and New Zealand

  • Proactive Issue Resolution: Identify issues before they arise and develop efficient shortcuts to resolve these. Contribute to a small local team environment, working collaboratively within our global business 

 

About you

  • Diploma Cert IV in Veterinary nursing or Science degree 

  • Experience in small animal practice 

  • Passion for small animal nutrition

 

Other Fast Facts for Consideration:
 

  • Work Environment: This role is based in our new central Sydney office with support for hybrid work arrangements. Regular weekly office attendance is expected.

  • Diversity and Inclusion: Hill’s is an equal opportunity employer. We are committed to creating an inclusive environment and encourage candidates of all backgrounds to apply. Accommodations are available upon request during the application and interview process.

  • Professional Development: We invest in our employees' growth, offering ongoing training, performance reviews, mentoring programs, and career advancement opportunities. Continuous improvement is part of our DNA. We provide regular feedback, encourage peer reviews, and support our employees in their pursuit of excellence.

  • Compensation and Benefits: We offer a competitive compensation package, including a bonus structure and comprehensive benefits. Details will be provided during the hiring process.

  • Application Process: Candidates are invited to submit their resume along with their appropriate qualification. Minimum two interviews for successful candidates over Google Meet with a possible in person interview in our Sydney Office. 

  • Sustainability and Corporate Social Responsibility: Hill’s is committed to sustainability and ethical practices. We actively engage in initiatives that support our planet and communities, and we welcome candidates who share these passions.

 


Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.

 #LI-Hybrid

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