IT Support Engineer I, Operations Technology Solutions

6 months ago

Horsley Park, Australia Amazon Full time

DESCRIPTION

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

What’s on Offer
- Competitive compensation packages including comprehensive health insurance and paid mobile phone allowance.
- Learning & Development - Access to Amazon’s unrivalled learning resources to develop your technical and softer skills at your own pace whilst earning industry recognized qualifications
- Casual dress code - This is a site based role, dress is casual. Most of us rock jeans, t-shirts, safety shoes and at times a neon safety vest, but you can wear what you like as long as it meets safety requirements

Key job responsibilities
- Level 1 technical support for fulfillment center operations, covering a multitude of technical disciplines across multiple sites, ensuring infrastructure networking and computing systems remain available during production hours.
- Allocating and maintaining IT equipment, managing multiple customer requests simultaneously.
- Troubleshooting of IT equipment, such as PCs, wireless handheld devices, thin clients, printers and other end user devices.
- Return Merchandise Authorization (RMA) and repair process for devices under warranty.
- Participate in regular internal training and proactively study new and improved technologies to continue to enhance customer support and optimization of service.

BASIC QUALIFICATIONS

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
- Experience troubleshooting integrated and interdependent computer systems.
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
- Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.
- High school diploma or equivalent.
- Commitment to working a flexible schedule/shift/work area, including weekends, days and nights.
- Ability to lift 50 lbs /22kgs, as well as to stand and walk for 10-12 hours at a time.

PREFERRED QUALIFICATIONS

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
- Experience in a dynamic environment with a high degree of customer service.
- Experience explaining complex IT concepts to non-technical stakeholders.
- Experience managing high priority projects.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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