IT Support Engineer I, Operations Technology Solutions
6 months ago
About The Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.
What’s on Offer
- Competitive compensation packages including comprehensive health insurance and paid mobile phone allowance.
- Learning & Development - Access to Amazon’s unrivalled learning resources to develop your technical and softer skills at your own pace whilst earning industry recognized qualifications
- Casual dress code - This is a site based role, dress is casual. Most of us rock jeans, t-shirts, safety shoes and at times a neon safety vest, but you can wear what you like as long as it meets safety requirements
Key job responsibilities
- Level 1 technical support for fulfillment center operations, covering a multitude of technical disciplines across multiple sites, ensuring infrastructure networking and computing systems remain available during production hours.
- Allocating and maintaining IT equipment, managing multiple customer requests simultaneously.
- Troubleshooting of IT equipment, such as PCs, wireless handheld devices, thin clients, printers and other end user devices.
- Return Merchandise Authorization (RMA) and repair process for devices under warranty.
- Participate in regular internal training and proactively study new and improved technologies to continue to enhance customer support and optimization of service.
BASIC QUALIFICATIONS
- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience.- Experience troubleshooting integrated and interdependent computer systems.
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
- Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.
- High school diploma or equivalent.
- Commitment to working a flexible schedule/shift/work area, including weekends, days and nights.
- Ability to lift 50 lbs /22kgs, as well as to stand and walk for 10-12 hours at a time.
PREFERRED QUALIFICATIONS
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.- Experience in a dynamic environment with a high degree of customer service.
- Experience explaining complex IT concepts to non-technical stakeholders.
- Experience managing high priority projects.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
-
Horsley Park, Australia Amazon Full timeDESCRIPTIONOperations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated...
-
AI Engineer
2 months ago
Macquarie Park, Australia DXC Technology Full timeJob Description:Who are we?DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of...
-
Network Design Engineer
1 month ago
Macquarie Park, Australia DXC Technology Full timeJob Description:DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak...
-
Data Engineer
2 months ago
Macquarie Park, Australia DXC Technology Full timeJob Description:DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels...
-
Technical Solutions Specialist
1 month ago
Hensley Park, Australia Amazon Commercial Services Pty Ltd Full timeAbout the Role:As a Technical Solutions Specialist, you will use your knowledge and specialized skills to implement technical solutions and provide high-quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a...
-
Oracle EPM Consultant
2 months ago
Macquarie Park, Australia DXC Technology Full timeJob Description:DXC Technology, Practice for Oracle is the largest independent provider of Oracle consulting and managed services in Australia and New Zealand. DXC provides dynamic technology leadership in delivering Oracle Cloud solutions, with a full continuum of services around Oracle’s integrated suite of applications, platform services, and...
-
SAP Logistics Solution Architect
3 weeks ago
Macquarie Park, Australia Talenza Full timeAbout the Role:Talenza is seeking a skilled SAP Solution Designer to join our team in Australia. As a key member of our team, you will be responsible for designing and delivering SAP logistics-related projects.Responsibilities:Design and Deliver SAP Logistics Solutions: Collaborate with stakeholders to understand business requirements and develop industry...
-
Reliability Maintenance Engineering Area Manager
1 month ago
Hensley Park, Australia Amazon Commercial Services Pty Ltd Full timeAbout the RoleWe are seeking an experienced Reliability Maintenance Engineering Area Manager to join our team at Amazon Commercial Services Pty Ltd, located in Horsley Park, Sydney. This is a leadership role that requires strong technical expertise and exceptional people management skills.Job DescriptionIn this role, you will be responsible for leading a...
-
Hensley Park, Australia Amazon Commercial Services Pty Ltd Full timeWe are looking to hire an experienced Reliability Maintenance Engineering Area Manager to join the team at our Fulfillment Center (FC) Horsley Park, Sydney. The Reliability Engineering Area Manager is the line manager for a team of engineering technicians. They maintain the focus on safety by training, developing and coaching their team.Key job...
-
Enterprise Solution Architect
7 months ago
Macquarie Park, Australia DXC Technology Full timeJob Description: Why join DXC Technology? DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live...
-
Automation Solutions Consultant
4 weeks ago
Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full timeCompany OverviewDXC Technology, a global leader in digital transformation, is dedicated to empowering businesses to thrive in today's fast-paced environment. Our team of experts works with clients across the globe to design and implement innovative solutions that drive growth and efficiency.About the RoleWe are seeking an experienced Principal Consultant to...
-
Team Lead Data Engineering
1 month ago
Macquarie Park, Australia CHEP Full timeCHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more...
-
Data Centre Facilities Engineer
4 weeks ago
Macquarie Park, Australia Macquarie Technology Group Full timeAbout the RoleAre you an electrical or mechanical engineer looking for a challenging career opportunity? Do you have a passion for facility maintenance and infrastructure development?We are seeking an experienced Data Centre Facilities Engineer to join our team at Macquarie Technology Group. This is an excellent opportunity to work with a leading provider of...
-
Automation Excellence Lead
4 weeks ago
Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full timeUnlock Automation PotentialDXC Technology Australia Pty Limited seeks a seasoned professional to lead the implementation of Robotic Process Automation (RPA) initiatives, driving process excellence and efficiency across various industries.About the Role:The Principal Consultant - RPA will be responsible for providing strategic guidance, technical expertise,...
-
Business Operations Manager
1 month ago
Macquarie Park, Australia DXC Technology Full timeJob Description:Job descriptionAs part of icare’s major reset to improve recovery and return to work outcomes for injured workers, DXC has commenced managing workers’ compensation claims in New South Wales.Join the DXC team and contribute to bringing DXC’s claims management expertise to icare and the people of New South Wales.As Business Operations...
-
Modern Data Platform Lead
3 months ago
Macquarie Park, Australia DXC Technology Full timeJob Description:DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak...
-
Oracle Cloud ERP Consultant
4 months ago
Macquarie Park, Australia DXC Technology Full timeJob Description:DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that...
-
Senior Technology Operations Manager
1 month ago
Macquarie Park, Australia Optus Full timeJob OverviewWe are seeking an experienced Senior Technology Operations Manager to join our team at Optus, where you will play a key role in ensuring the timely delivery of quality changes and managing hardware and software deployments. As a Senior Technology Operations Manager, you will be responsible for building and maintaining a standards' catalog,...
-
Claims Support Officer
7 months ago
Macquarie Park, Australia DXC Technology Full timeJob Description:About the roleAs part of icare’s major reset to improve recovery and return to work outcomes for injured workers, DXC will commence managing workers’ compensation claims in New South Wales in 2023.Join the DXC team and contribute to bringing DXC’s claims management expertise to icare and the people of New South Wales.The role of the...
-
Healthcare Supply Chain Solutions Manager
3 weeks ago
Erskine Park, New South Wales, Australia Linfox Pty Ltd Full timeAbout Linfox HealthcareLinfox Healthcare is a leading provider of innovative and industry-leading warehousing and distribution services for pharmaceutical and medical device manufacturers across Australia and New Zealand.We are seeking an experienced Healthcare Supply Chain Solutions Manager who will play a crucial role in facilitating customer retention and...
