Senior Customer Solutions Engineer

3 weeks ago


Wetherill Park, Australia Cummins Inc. Full time
Job Overview

Cummins Inc. is seeking a Senior Customer Solutions Engineer to join our team.

About the Role

We are looking for an experienced and skilled professional to serve as the senior technical liaison between OEMs and represent our customers during new product development programs. As a Senior Customer Solutions Engineer, you will develop strong working relationships with customer technical counterparts to deliver specialized product technical information, manage product specifications, communicate product change information, conduct complex installation issue resolutions, and facilitate customer requests.

Key Responsibilities
  • Develop and maintain strong relationships with customer technical counterparts to deliver high-quality product technical information and manage product specifications.
  • Communicate effectively with customers to ensure their needs are met and provide solutions to complex issues.
  • Work collaboratively with cross-functional teams to resolve installation and other technical issues.
  • Analyse customer requirements and translate them into functional product requirements to inform program-related decisions.
  • Serve as a customer/market advocate within Cummins, providing input on product development and design reviews.
  • Stay up-to-date with industry developments and emerging technologies to provide expert advice and guidance to colleagues and customers.
Requirements
  • Bachelor's degree in Electrical, Mechanical, or Mechatronics Engineering or related field.
  • Advanced knowledge of power generation technologies and control engineering principles.
  • Excellent communication, problem-solving, and collaboration skills.
  • Ability to work independently and as part of a team to achieve goals.
  • Demonstrated ability to adapt to changing priorities and deadlines.
What We Offer

Cummins offers a competitive salary range of $120,000 - $160,000 per annum, depending on experience. Additionally, we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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