Service Centre Operator

3 weeks ago

St Leonards, Australia TOMRA Full time
Job Description

This is a full-time role in a business that operates 7 days a week. Our Service Centre is operational between the hours of 7:00am - 10:00pm daily.

The Service Centre operates as the nerve-centre of the TOMRA operation, monitoring our systems throughout NSW via remote login to minimise downtime and coordinate all onsite maintenance and repairs, as well as provide Australia wide customer service. You will be required to interface with our partners, technicians and customers. This role is heavily team based so we are looking for someone who enjoys working with others and thrives in a team environment.

You will be located in the TOMRA Sydney office in St Leonards and will work on a shift-based roster.

What you’ll be doing:
•Provide hotline technical support to partners and colleagues in the field
•Assist with customer queries and complaints
•Monitor systems and run diagnostics via a web-based portal
•Interact with technicians, colleagues and partners visiting sites
•Analyse anomalies and take corrective actions
•Perform configurations and changes to the machines remotely online
•Coordinate onsite maintenance and repairs

Qualifications

To be a successful Service Centre Operator you will have:
•A passion for customer service
•Good time management skills
•Strong communications skills
•High attention to detail
•Adaptability
•A team mentality
•Competent with technology

Additional Information

Does this sound like you? If so we would love to hear from you
Find out more about TOMRA at: Facebook, Instagram, Twitter, and LinkedIn 

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