Service Centre Manager Full-time

4 weeks ago

St Leonards, Australia Tomra Full time

Company Description

At TOMRA we are all about Clean Loop Recycling Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are used, less energy is wasted, and containers do not end up in our oceans, streets, or landfill. We’re proud to be collecting containers across Australia, with over 340 collection points across NSW. In addition, we have state-of-the-art Recycling Centres in Queensland, Northern Territory, Western Australia, Victoria and soon to be in Tasmania.  

As a ‘Looper’ at TOMRA, you will be working amongst a team of people, who are very passionate about doing good for the environment and our community.   

TOMRA is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances. TOMRA is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.   

Find out more about TOMRA at: www.myTOMRA.com.au Facebook, Instagram, Twitter, and LinkedIn. 

Job Description

Our Service Centre operates as the nerve-centre of the TOMRA operation, monitoring our systems across NSW, QLD, WA, VIC, NT and soon to be TAS. Our team minimise downtime, coordinate onsite maintenance and repairs, as well as provide Australia-wide customer service. The Service Centre operates two shifts a day, seven days a week.

Based in our St Leonards head office, our Service Centre Manager is responsible for leading this integral function of TOMRA by having a strong focus on polices, processes, continuous improvement and training.

What you’ll be doing:

  • Focusing on maximizing Machine uptime and high customer satisfaction
  • Accountable for Service Centre KPIs and ensuring these are appropriately cascaded down the team
  • Overseeing and reviewing performance of all Service Centre team members and working with team members to drive results
  • Maintaining an inclusive and collaborative culture within the Service Centre
  • Training and development of team members, as well as coaching and empowering senior team members in their role
  • Championing continuous improvement of Service Centre processes
  • Acting as the conduit between the Service Centre and other teams, both within TOMRA and externally
  • Generating regular reports for internal stakeholders on Service Centre performance
  • Providing input to business activities on Service Centre capabilities, processes and customer feedback trends.
  • Managing the Service Centre roster to ensure it is suitably staffed across all operating hours

Qualifications

To be a successful Service Centre Manager you will have:

  • Proven success in a people leader role in a call centre environment, coupled with an understanding of performance metrics and KPIs to drive performance and continuous improvement
  • Previous experience managing a team responsible for dispatching field technicians or similar to sites.
  • Demonstrated understanding of call centre systems and workforce planning in this environment
  • Previous experience with performance management, coaching and development
  • Ability to use judgement and problem-solving skills to resolve people, operational, technical or customer issues with a high level of initiative and accountability
  • Ability to build and maintain rapport with a range of stakeholders
  • Outstanding communication skills, both written and verbal
  • Passion for sustainability and environmentalism
  • Proficient with Microsoft Office Products
  • Experience using Salesforce Service Cloud or Field Service will be beneficial – however your ability to work with other similar systems will be highly regarded

Additional Information

Agency assistance is not required for this role- Please apply direct if you are interested. 

Does this sound like you? If so we would love to hear from you

Find out more about TOMRA at: www.myTOMRA.com.au Facebook, Instagram, Twitter, and LinkedIn 

Job Location

I'm interestedI'm interested
Privacy PolicyCookies Settings

  • Service Centre Supervisor Full-time

    2 months ago

    St Leonards, Australia Tomra Full time

    Company DescriptionAt TOMRA we are all about Clean Loop Recycling! Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are used,...

  • Service Centre Supervisor

    2 months ago

    St Leonards, Australia Tomra Full time

    **Company Description** At TOMRA we are all about Clean Loop Recycling! Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are...

  • Service Centre Operator

    7 months ago

    St Leonards, Australia TOMRA Full time

    Job Description This is a full-time role in a business that operates 7 days a week. Our Service Centre is operational between the hours of 7:00am - 10:00pm daily. The Service Centre operates as the nerve-centre of the TOMRA operation, monitoring our systems throughout NSW via remote login to minimise downtime and coordinate all onsite maintenance and...

  • Service Centre Supervisor Full-time

    2 months ago

    Saint Leonards, Victoria, Australia Tomra Full time

    About the RoleWe are seeking a highly skilled Service Centre Supervisor to join our team at Tomra. As a key member of our Service Centre, you will be responsible for providing remote product support to field teams and depot staff, as well as interacting with customers and external parties to troubleshoot enquiries or complaints.Key ResponsibilitiesSupport...

  • Service Centre Operator

    6 months ago

    St Leonards, Australia Tomra Full time

    **Company Description** At TOMRA, transformation is at the heart of everything we do. We transform ideas & technology to create intelligent and pioneering tools to support a sustainable future. For decades, we’ve pushed boundaries globally and we’ll continue to drive greater resource responsibility throughout industries and society. Here in Australia,...

  • Service Centre Operator

    6 months ago

    St Leonards, Australia Tomra Full time

    **Company Description** At TOMRA we are all about Clean Loop Recycling! Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are...

  • Service Centre Operator Nsw

    6 months ago

    St Leonards, Australia Tomra Full time

    **Company Description** At TOMRA we are all about Clean Loop Recycling! Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are...

  • Service Centre Supervisor

    1 month ago

    Saint Leonards, Victoria, Australia Tomra Full time

    About TomraTomra is a leading technology company that enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. Our reverse vending technology is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are used, less energy is...

  • Service Centre Operator

    1 month ago

    St Leonards, Australia Tomra Full time

    **Company Description** At TOMRA we are all about Clean Loop Recycling! Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are...

  • Service Centre Operator

    3 months ago

    St Leonards, Australia Tomra Full time

    **Company Description** At TOMRA we are all about Clean Loop Recycling! Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are...

  • Service Centre Operator

    6 months ago

    St Leonards, Australia Tomra Full time

    Company Description At TOMRA we are all about Clean Loop Recycling! Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are used,...

  • Service Centre Operator

    6 months ago

    St Leonards, Australia Tomra Full time

    Company Description Here at TOMRA we are leading the resource revolution. TOMRA Collection provide the technology for the Return & Earn scheme in NSW so that drink containers can be collected and made into new containers. We also have operations in Queensland, Western Australia and the Northern Territory. Our mission is to transform how we all obtain, use...

  • Service Centre Operator Casual

    1 month ago

    St Leonards, Australia Tomra Full time

    Company DescriptionAt TOMRA we are all about Clean Loop Recycling! Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are used,...

  • Customer Experience Manager

    4 weeks ago

    Saint Leonards, Victoria, Australia Tomra Full time

    About UsTOMRA is a leading innovator in resource management solutions. Our technology enables the collection of used drink containers to reduce waste and promote recycling.We're committed to creating a positive impact on the environment and our community. Our team is passionate about working together to achieve this goal.Job SummaryThis is a full-time role...

  • Cafe All Rounder

    6 months ago

    St Leonards, Australia WHSmith Full time

    **Join our SoHo St Leonard's team: We are seeking two full time Cafe All Rounders!**: - **_Two Full-Time positions available (Monday - Friday)._**: - **_Convenient location, right next to St Leonards Station!_**: - **_Be part of a team that values creativity and innovation._** **About WHSmith Australia**: WHSmith is a historic British retailer focusing...

  • Cafe All Rounder

    6 months ago

    St Leonards, Australia WHSmith Full time

    **Join our SoHo St Leonard's team as a full time Cafe All Rounder!**: - **_No weekend work! Monday - Friday full time position._**: - **_Convenient location, right next to St Leonards Train Station!_**: - **_Be part of a team that values creativity and innovation._** **About WHSmith Australia**: WHSmith is a historic British retailer focusing on news,...

  • Cafe All Rounder

    3 months ago

    St Leonards, Australia WHSmith Full time

    **Join our SoHo St Leonard's team as a full time Cafe All Rounder!**: - **_No weekend work! Monday - Friday full time position._**: - **_Convenient location, right next to St Leonards Train Station!_**: - **_Be part of a team that values creativity and innovation._** **About WHSmith Australia**: WHSmith is a historic British retailer focusing on news,...

  • Casual Service Centre Operator Casual

    5 months ago

    St Leonards, Australia Tomra Full time

    Company DescriptionAt TOMRA we are all about Clean Loop Recycling! Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are used,...

  • Data Centre Technician

    4 weeks ago

    St Leonards, Australia On Demand HR Full time

    About UsFast Track Communications has over 20 years of experience providing data centre, network, and cabling solutions for large enterprises, stadiums, and blue-chip clients across Sydney. Our team of experienced technicians partners with vendors to deliver cutting-edge infrastructure and future-proof installations. About the RoleWe are seeking a full-time...

  • Service Centre Administration Officer

    1 month ago

    St Leonards, Australia NSW Health Pathology Full time

    **Employment Type**: Permanent Part Time **Position Classification**: Administration Officer Level 3 **Remuneration**: $33.30 - $34.34 per hour plus superannuation **Hours Per Week**: 16 **Requisition ID**: REQ532035 **Location**: Royal North Shore Hosptial **Applications Close**:24 November 2024 -11:59pm **About the Opportunity** Want to work in a world...