Front Office Duty Manager

3 months ago

Albert Park, Australia Accor Full time

Company Description

Work Your Way to Pullman & Mercure Melbourne Albert Park

Situated opposite the picturesque Albert Park Lake and views of the Melbourne CBD skyline, our dual-brand hotel hosts 378 rooms, restaurant, bar, pool, gym and one of the largest conference spaces in Melbourne with 31 conference spaces; offering business and leisure travellers a lavish space to meet and rejuvenate.

Accor is Australia’s Largest Hotel Network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Job Description

About the Role

We are looking for an experienced and enthusiastic Duty Manager to join the Front Office team at Pullman & Mercure Melbourne Albert Park.

Reporting to the Front Office Manager, you will: 

  • Lead a shift of front office professionals, including our overnight team, ensuring our guest experience is at the forefront at all times.
  • Assist in developing, implementing and maintaining procedures for the Front Office department and fostering a focus on guest engagement.
  • Assist with the management of the team including training and development, ensuring the team’s success.
  • Lead by example when attending to guest requests. Be proactive and resourceful.
  • Responsibility for the health and safety of all patrons, guests and staff members.

Qualifications

About you

  • Personable, proactive with a desire to take initiative and responsibility for the team. 
  • Previous experience in a similar role high paced role. 
  • Excellent time management skills.
  • Strong communication and customer service skills. 
  • Desire to grow your skills and progress your managerial experience.
  • Ability to work autonomously when leading the overnight team.
  • Previous experience with a PMS (Opera experience will be highly regarded).
  • Reliability & flexibility to work a rotating roster.
  • Strong desire to achieve high results, driven by success. 
  • Current Responsible Service of Alcohol (RSA) certification and First Aid certification (or be willing to obtain).
  • Ability to work a rotating roster, including overnight, weekends and public holidays. 

Additional Information

Benefits and Perks

  • On-site car park available.
  • Access to confidential Employee Assistance Program.
  • Inclusive and diverse environment.
  • A friendly and supportive work environment.
  • Reward and recognition programs.
  • Mentoring and career development along-side experienced and dedicated professionals.
  • Global discounts on hotel accommodation & Food and Beverage, including special rates with our partnership brands such as Europcar.

Apply today to start a conversation and see where your Accor career can take you

We are unable to provide sponsorship for this role, so Australian working rights are required. 

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