Assistant Manager

2 months ago

Albert Park, Australia AccorHotel Full time
Job Description

About the Role 

Pullman & Mercure Melbourne Albert Parkare looking for an experienced, enthusiastic and proactive Assistant Manager with experience working within a large operation that can take this landmark hotel to the next level, to join the Front Office team at Pullman & Mercure Melbourne Albert Park.

Reporting to the Front Office Manager, you will: 

  • Assist the Front Office Manager with all aspects of departmental operations, making business decisions that will exceed service expectations for our guests and staff. 
  • Assist in developing, implementing and maintaining procedures for the Front Office department and fostering a focus on guest engagement.
  • Assist with the management of the team including training and development, ensuring the team’s success.
  • Responsibility for the health and safety of all patrons, guests and staff members.
  • Manage departmental staffing levels ensuring maximum productivity for the Front Office team.
  • Build and establish strong relationships with existing and new guests, promoting and empowering the Front Office team for success. 

Qualifications

About You 

  • Personable, proactive with a desire to take initiative and responsibility for the team. 
  • Previous experience in a similar high paced Managerial role. 
  • Excellent time management skills.
  • Strong communication and customer service skills. 
  • Desire to grow your skills and progress your managerial experience.
  • Ability to work autonomously when leading the overnight team.
  • Previous experience with a PMS (Opera experience will be highly regarded).
  • Reliability & flexibility to work a rotating roster.
  • Strong desire to achieve high results, driven by success. 
  • Current Responsible Service of Alcohol (RSA) certification and First Aid certification (or be willing to obtain).
  • Ability to work a rotating roster, including overnight, weekends and public holidays. 


Additional Information

Benefits and Perks

  • On-site car park available.
  • Access to confidential Employee Assistance Program.
  • Inclusive and diverse environment.
  • A friendly and supportive work environment.
  • Reward and recognition programs.
  • Mentoring and career development along-side experienced and dedicated professionals.
  • Global discounts on hotel accommodation & Food and Beverage, including special rates with our partnership brands such as Europcar.

Apply today to start a conversation and see where your Accor career can take you

We are unable to provide sponsorship for this role, so Australian working rights are required. 

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