Technical Services Manager

4 weeks ago

Noble Park North, Australia In Vitro Technologies Pty Ltd Full time
  • Car allowance | Generous Remuneration | Laptop & Tools Provided
  • Corporate & Retail Discounts | Salary Packaging & Novated Leasing 
  • Secure & Stable Position | Diverse experience welcome

In Vitro Technologies is a Healthcare and Scientific distribution organisation who specialise in the sales, marketing, and support of medical products throughout Australia and New Zealand. 

ABOUT THE ROLE:

We are looking for a highly motivated Technical Service Manger to manage and support our team of Field Service Technicians in Victoria.

We appreciate candidates with diverse industry backgrounds that could enhance our team's collective expertise although possessing experience in the healthcare sector, especially in areas such as Endoscopy or medical equipment servicing would be highly advantageous.

The role will involve managing & supporting the team of Field Service Technicians who are troubleshooting, repairing, and servicing our portfolio of medical equipment such as:

  • Automated Endoscope Reprocessors (AERs)
  • Washer/Disinfectors
  • Steam Sterilisers & Low Temperature Sterilisers
  • Ultrasonic units

You will oversee the reactive and planned maintenance of our equipment in numerous public and private hospital Central Sterile Supply Departments (CSSD), ensuring efficient and high-quality service delivery to minimize downtime.

KEY RESPONSIBILITIES:

  • Supervise and support the team of Field Service Technicians
  • Foster a positive work environment
  • Resource Allocation and Scheduling
  • Address escalated customer concerns
  • Provide technical support to technicians via remote support and on-site when required
  • Monitor KPI's
  • Ensure compliance with policies and regulations
  • Maintaining safe work environments and following safe operational practices

ABOUT YOU:

  • Victorian Driver’s license.
  • Working with Children's Check (or willing to obtain)
  • Current Police Check (or willing to obtain)
  • Ability to lead and motivate a team of Field Service Technicians
  • Capable of analyzing complex issues and providing effective solutions in a timely manner.
  • Excellent communication skills to effectively liaise with customers, team members, and other stakeholders.
  • Proficient at managing time efficiently to meet service deadlines and prioritize tasks effectively.
  • Ability to train and develop your team to enhance their skills and performance.
  • Dedication to ensuring customer satisfaction by delivering high-quality service and maintaining positive relationships.
  • Service and operational experience with tools and related instruments
  • PC literate with effective written and verbal skills
  • Exhibit a flexible approach to travel and working hours in support of our customer’s operations including after hours phone support when required.
  • Ideally a strong understanding of all aspects of the Health care industry and products or services.
  • Ideally a Mechanical or Electrical background with a minimum Restricted Electrical License/Disconnect/Reconnect License (or willing to obtain)

BENEFITS

  • Generous car allowance 
  • Tools & Equipment provided
  • Excellent salary structure with ample packaging benefits & options
  • Career development and growth / specialisation opportunities
  • Tight-knit and engaging team with a motivated & disciplined approach
  • Industry leading job stability & flexible work environments
  • Excellent office location (Noble Park North)
  • Health-fund & Banking discounts
  • Salary sacrificing and novated leasing
  • Discounts at over 100 retailers (including groceries and fuel)

NEXT STEPS

Interested applicants should APPLY NOW

Depending on the role, the recruitment process may vary slightly; this may include a phone interview, face-to-face interview, skills-based assessment, pre-employment medical and of course, an opportunity to meet the team.

To view positions from In VITRO or to learn more about our work, please visit - invitro.com.au/careers

ABOUT THE COMPANY

In Vitro Technologies is a Scientific and Medical distribution company specialising in the sale and support of scientific, clinical diagnostic, medical and related products. 

Our foundation is built upon dedicated service, knowledge of the industry, and professionalism. With an experienced sales team and highly trained service engineers located in every state, In Vitro Technologies are considered the preferred partner for quality products and service.

Life Science | Industrial Science | Women’s & Children | Infection Control 

The company was established in 2002 and is 100% owned by the multi-generational family company JJ Richards & Sons Pty Ltd.

No agencies please, we’ve got this one covered Unsolicited communication will result in the forfeiture of any engagement or partnership.

  • Technical Services Manager

    2 weeks ago

    Noble Park North, Victoria, Australia In Vitro Technologies Pty Ltd Full time

    Car allowance | Generous Remuneration | Laptop & Tools ProvidedCorporate & Retail Discounts | Salary Packaging & Novated Leasing Secure & Stable Position | Diverse experience welcomeIn Vitro Technologies is a Healthcare and Scientific distribution organisation who specialise in the sales, marketing, and support of medical products throughout Australia and...

  • Technical Services Manager

    2 weeks ago

    Bayswater North, Australia Chemetall Australasia Pty Ltd Full time

    **About BASF** We are the world's leading chemical company, we create chemistry for a sustainable future. Our broad portfolio ranges from Agriculture, Performance Materials, Health & Nutrition, Chemicals, Coatings to Energy & Resources. We are proud of our strong history of innovation. Every day, our global team of over 117,000 individuals work together to...

  • Technical Services Manager

    2 weeks ago

    Bayswater North, Victoria, Australia Chemetall Australasia Pty Ltd Full time

    About BASFWe are the world's leading chemical company, we create chemistry for a sustainable future. Our broad portfolio ranges from Agriculture, Performance Materials, Health & Nutrition, Chemicals, Coatings to Energy & Resources.We are proud of our strong history of innovation. Every day, our global team of over 117,000 individuals work together to turn...

  • Regional Service Manager

    4 weeks ago

    Noble Park, Australia In Vitro Technologies Pty Ltd Full time

    Car allowance | Work-Life Balance | Generous Salary | Daily autonomyInfection Control Portfolio Management | Strong Career GrowthExpert Team | Committed Leadership & Mentorship | Excellent Working EnvironmentIn Vitro Technologies are growing! Each team member brings a level of expertise and experience invaluable to what we do and the continued success of...

  • Technical Account Manager

    4 weeks ago

    North Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. Our Technical Account Managers (TAMs) partner with some of the most iconic businesses in the country. These range from rising startups building...

  • Service Delivery Manager

    4 weeks ago

    Noble Park North, Australia Nationwide Group Full time

    Employer of Choice - Australian Business Awards 2020 and 2021! - Australia’s Leading Towing and Transport company - Noble Park and/or Sunshine location - hybrid work arrangement **Who we are** Nationwide Group (NWG) is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia. A subsidiary of RACV, we...

  • Technical Manager

    2 weeks ago

    Macquarie Park, Australia Transport For NSW Full time

    Organisation/Entity: Transport For NSW- Job Category: Projects- Job Location: Macquarie Park, NSW, AU, 2113- Job Ref No: Employment Type: Permanent Full-Time- Salary Range: An attractive remuneration packageAbout usTransport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of...

  • Senior Technical Manager

    2 weeks ago

    North Sydney Council, Australia HCL Australia Services Private Limited Full time

    HCL Australia Services Private Limited – North Sydney NSW For over 40 years HCL has beenproviding value to their customer's businesses through application development,maintenance and business transformation services.HCL's collaborated globaldelivery mechanism across all industry verticals ensures an innovative andsuccessful execution of IT services.HCL in...

  • Senior Technical Manager

    2 weeks ago

    North Sydney Council, Australia HCL Australia Services Private Limited Full time

    HCL Australia Services Private Limited–North Sydney NSWFor over 40 years HCL has beenproviding value to their customer's businesses through application development,maintenance and business transformation services.HCL's collaborated globaldelivery mechanism across all industry verticals ensures an innovative andsuccessful execution of IT services.HCL in ANZ...

  • National Technical Service Support Manager

    1 week ago

    Horningsea Park, Australia CEA Full time

    Posted: 26/06/2024 Closing Date: 26/07/2024 Job Type: Permanent - Full Time Location: Horningsea Park Job Category: Support Services **About Us** CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch, Dynapac and Komptech. Supplying a diverse range of equipment...

  • Manager Technical Services

    1 week ago

    North Sydney, Australia cimic Full time

    About the role In this role, you will: Support mining operations with identification/implementation of operational improvement opportunities and priorities, programmes, and productivity targets within the mining business; Supply of mine planning and engineering training resources to sites as required; and development and implementation of both...

  • Technical Manager

    2 weeks ago

    Macquarie Park, Australia Transport For NSW Full time

    Organisation/Entity: Transport For NSW- Job Category: Engineering- Job Location: Macquarie Park, NSW, AU, 2113- Job Ref No: Employment Type: Permanent Full-Time- Salary Range: An attractive remuneration packageAbout usTransport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of...

  • Technical Services Coordinator

    2 weeks ago

    Macquarie Park, Australia BD Full time

    **Job Description Summary**: Job Summary: This role will be responsible for Client Relationship & Engagement, Scheduling & Support, Technical Support and Communication & Reporting. The Technical Services Coordinator will provide Technical L1 support for ROWA customers in ANZ. **Responsibilities**: Client Relationship & Engagement - Build and maintain client...

  • Service Delivery Manager

    2 weeks ago

    Noble Park, Victoria, Australia Nationwide Group Full time

    Employer of Choice - Australian Business Awards 2020 and 202- Australia's Leading Towing and Transport company Noble Park and/or Sunshine location hybrid work arrangementWho we areNationwide Group (NWG) is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia. A subsidiary of RACV, we are a trusted...

  • Technical Services Analyst

    4 weeks ago

    Macquarie Park, Australia Healius Full time

    **Date**:11 Apr 2024 **Location**: Sydney, New South Wales, AU, 2113 **Company**:Healius **About us** Healius Limited is one of Australia's leading healthcare companies and is synonymous with quality, affordable and accessible healthcare for all Australians. We have an expansive network of pathology laboratories, collection centres and diagnostic imaging...

  • Technical Account Manager, ES

    4 weeks ago

    North Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions,...

  • Clinical Services Manager

    3 weeks ago

    Noble Park, Australia Belvedere Aged Care Full time

    Belvedere Aged Care is based in Noble Park, Victoria - Be part of a team committed to the best care - Embrace a sense of community in a happy and supportive workplace - Modern 60 bed facility located in Melbourne's south east - Full-Time Position Belvedere Aged Care is a family owned and operated aged care home committed to excellence. We offer a...

  • Service Desk Manager

    3 weeks ago

    Altona North, Australia Prixcar Services Full time

    PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. Over the last 35 years we have grown to offer a wide range of specialised services, with more than 25 depots across Australia, we are ideally positioned to provide exceptional vehicle transport...

  • Technical Services Analyst

    2 weeks ago

    Macquarie Park, Australia Healius Full time

    Date:11 Apr 2024Location: Sydney, New South Wales, AU, 2113Company:HealiusAbout usHealius Limited is one of Australia's leading healthcare companies and is synonymous with quality, affordable and accessible healthcare for all Australians. We have an expansive network of pathology laboratories, collection centres and diagnostic imaging centres. Through this...

  • National Technical Services Manager- NSW Job

    3 months ago

    Kings Park, Australia Arkema Full time

    Key ResponsibilitiesTechnical Service •    Provide internal & external technical support in both S&B and W&F.•    Perform Compatibility testing for projects•    Product testing and demonstrations on site as requested•    Attend site inspections •    Handle product complaints which will include product testing•    Attend...