Fraud & Scams Officer

6 days ago

Parramatta, Australia Westpac Group Full time
  • Permanent full-time position
  • Based at Parramatta, January start
  • Ongoing training and development opportunities

How will I help?

As a Fraud & Scams Officer, you will play a key role in preventing, detecting and responding to scams and frauds incidents conducted via online banking, telephone banking, over the counter transactions and mobile applications across all Westpac Group brands.

Your responsibilities will include:

  • Supporting customers who have been impacted by fraud/scams
  • Promptly actioning fraud alerts
  • Creating complete Fraud case files 
  • Providing a positive customer experience for inbound/outbound calls
  • Identifying and recommending continuous improvement solutions

These are full-time, permanent positions based at our Parramatta office and starting on Monday 13th January 2025. Our centre is operational 24/7 however the core hours we are seeking will be Monday to Friday 8am – 8pm. We do require you to be flexible to work outside of these hours when required. 

We will provide you will 4 weeks of full time training Monday to Friday during business hours with ongoing training and support once you transition into your teams. Hybrid arrangements are available after the first 3-6 months.

What’s in it for me?

You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?

  • Experience in a Fraud & Scams/anti-crime environment 
  • High attention to details with a curious and analytical mindset. 
  • Experience and passion for providing consistent and superior level of customer service. 
  • Ability to work with navigate multiple banking systems across various platforms. 
  • Knowledge of banking products and services
  • Excellent customer service skills, with contact centre experience desirable

What’s it like to work there?  

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.   

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between. 

We’ll empower you to shape your career path.  Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.  

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

Hear from some of our people and their experiences working with us.

How do I apply?

Start here. Just click on the APPLY or APPLY NOW button.

At Westpac, we’re all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you’re interested in discussing workplace flexibility, please feel free to mention it in your application.

We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au

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