Career Opportunities as a Fraud

6 days ago


Parramatta Park, Queensland, Australia Westpac Group Full time
About Us

Westpac Group is a leading financial services provider dedicated to creating better futures for our customers, communities, and people.

Role Overview

We are seeking an experienced Fraud & Scams Prevention Specialist to join our team. This role plays a crucial part in preventing, detecting, and responding to scams and fraud incidents across all Westpac Group brands.

About the Job

The ideal candidate will have experience in a fraud prevention environment and be able to work collaboratively with our teams to identify and implement solutions to prevent scams and fraud. The role involves supporting customers who have been impacted by scams and fraud, promptly actioning fraud alerts, and creating comprehensive case files.

This is a full-time, permanent position based at our Parramatta office, with core hours of Monday to Friday 8am – 8pm. We require flexibility outside of these hours when needed.

Responsibilities
  • Support customers affected by scams and fraud
  • Action fraud alerts promptly
  • Create detailed case files
  • Provide excellent customer service via inbound and outbound calls
  • Identify and recommend process improvements
Requirements

To be successful in this role, you will need:

  • Experience in fraud prevention or a related field
  • A high level of attention to detail and analytical skills
  • Excellent customer service skills with experience in contact centres desirable
  • Ability to navigate multiple banking systems
  • Knowledge of banking products and services
Benefits

As a member of our team, you can expect:

  • A competitive salary: $95,000 - $105,000 per annum (based on location and experience)
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
  • Flexible working arrangements after an initial period
What's Next?

If you are passionate about preventing scams and fraud and have the necessary skills and experience, please submit your application. We look forward to hearing from you.



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