Compliance Risk Management Specialist

4 weeks ago


Parramatta Park, Queensland, Australia Randstad Full time

Fraud and Scam Prevention Role

This is a unique opportunity to join a big-4-bank as a Fraud and Scam Prevention Officer. The company is committed to providing the best service and assistance to customers, employees, and the wider community.

Your Responsibilities

  • Play a key role in identifying, investigating, and preventing fraud and scams targeting customers.
  • Liaise with stakeholders, including phone teams, branches, risk, fraud, and customers, to resolve queries and issues.
  • Effectively handle, escalate, and follow-up customer queries, issues, and complaints, using judgment to resolve customer concerns.
  • Pro-actively manage daily business activities by operating within set guidelines and governance.

Your Skills and Experience

  • Strong written and verbal communication skills.
  • Relationship management skills.
  • Self/time management skills.
  • Strong attention to detail skills.
  • Flexibility and availability for shift work.

Company Benefits

  • Enjoy the flexibility of a hybrid work model and WFH opportunities.
  • Strong potential for this to be a permanent role after an initial 12-month contract.
  • New modern office close to public transport in Parramatta.
  • The company has a high focus on diversity and inclusion and values the importance of unique backgrounds.

This is a 24/7 contact centre, and candidates open to evening and night shifts are highly desired. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.



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