Delivery Experience Lead

1 month ago

Mile End, Australia ANC Australia Full time

ANC is a last mile delivery (LMD) and direct to consumer (D2C) specialist, partnering with many large and emerging retail and e-commerce customers.

Our purpose is to unlock the full potential of a customer’s purchase by fulfilling the delivery promise. We do this by being the best at integrated last mile delivery for mixed and complex freight where value is created through exceptional customer outcomes.

The Opportunity

We are looking for a highly motivated Transport Supervisor to encourage, inspire, and support our Delivery Professionals (contracted drivers) to ensure their day-to-day success. The role is based primarily in Gillman with occasional travel to the Mile End office to connect with colleagues. Given the nature of our operations some weekend work will be included. 

This pivotal role suits someone who loves to be hands on, working with our Delivery Professionals and working with multiple cross-functional teams to produce positive delivery experiences.

You’re Excited About This Opportunity Because You Will…

Lead: Lead, coach and retain a high-performing team of Delivery Professionals. Set your team up for success to work safely and productively. You will be responsible for building a positive culture and will be accountable for ensuring excellent Driver retention rates. You'll partner with Allocators and the wider operations team to create high standards, accountability and build a culture of continuous improvement and growth of our Delivery Professionals. 

Strategise: Use data to identify opportunities within delivery teams and current processes. Collaborate with operations to design, build, and execute process improvement projects to ensure success for our Delivery Professionals and to improve driver experience, also resulting in an improved customer experience.

Safety: Everyone at ANC is responsible for safety. You will work with our Delivery Professionals and operations team to ensure our robust initiatives are being executed to continue to improve driver safety & wellbeing.

We’re Excited About You Because…

  • You're a proven leader. 
  • You’re enthusiastic, energetic, and highly motivated, with a flexible and adaptable attitude for our diverse environment.
  • You‘re a patient and positive communicator with strong verbal and written skills.
  • You’re experienced in improving driver engagement levels.
  • You have experience working within the transport industry, particularly a thorough understanding of transport departments, their activities and general industry conditions and types of services offered by ANC.
  • You're tech savvy with good computer skills, able to easily work in Microsoft Word, Excel and PowerPoint.

Don't miss this opportunity, apply now.

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