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Customer Service Representative

3 months ago

Eastern Heights, Australia Six Degrees Executive Full time

Our client is a true global leader across household consumables, industrial and automotive chemical, and consumer products. They are dedicated to delivering high-quality chemical solutions and consumer products that improve lives and enhance industries. Further, they pride themselves on their vast global network of customers, innovation, and their exceptional customer service.

Due to an internal promotion, our client is seeking a motivated and detail-oriented Customer Service Representative to join their dynamic team, based out of North Brisbane. In this role, you will be the primary point of contact for their valued customers, addressing their inquiries, resolving issues, and providing outstanding support. Your goal will be to ensure a seamless and positive experience for all customers, while contributing to the overall success and positive culture of the business.
 
Key Responsibilities:

  • Handle customer inquiries via phone, email, and chat in a professional and efficient manner
  • Provide accurate information about products, services, and order status
  • Resolve customer issues and complaints with a solution-oriented approach
  • Collaborate with internal teams to address and escalate complex issues
  • Maintain up-to-date knowledge of company products, services, and policies
  • Document customer interactions and transactions in the CRM system

 
Qualifications:

  • Previous experience in customer service or related field, with prior exposure to manufacturing or a consumer goods environment highly regarded
  • Excellent communication skills, both verbal and written
  • Strong problem-solving abilities and attention to detail
  • Ability to work effectively both independently and as part of a team
  • Proficiency in Microsoft Office and CRM software
  • Prior experience with D365 or SAP highly regarded

 
What We Offer:

  • Competitive salary and flexible working environment, with internal performance incentives such as gift cards and social perks
  • Opportunities for professional growth and development – not just here in Australia, but globally.
  • A supportive and collaborative work environment
  • Flexible working options, including occasional ‘from home’ working and shift times designed around your commitments

 
This role would suit a tried and tested customer service professional, university student with prior CS or hospitality experience, or even someone looking to return to a flexible full time working environment.
 
If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we encourage you to apply

Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.

Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.