Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Respond to customer inquiries and concerns in a timely and professional manner.
- Assist customers with product navigation, troubleshooting, and usage to ensure a seamless experience.
- Process and escalate customer requests/orders, ensuring accuracy and compliance with company guidelines.
- Strive to achieve high levels of customer satisfaction and loyalty by actively listening to customers and demonstrating a genuine commitment to resolving their issues.
- Proven experience in customer service, preferably in a call center or support environment.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Strong problem-solving abilities and the ability to think quickly on your feet.
- Empathetic and patient attitude, with a focus on understanding and meeting customer needs.
- Basic computer proficiency and experience with CRM software or ticketing systems is advantageous.
- Flexibility to work in shifts, rostered between 7:00am and 8:00pm.
- Ability to handle high call volumes and maintain composure under pressure.
- A proactive approach to learning about products and services to provide accurate information to customers.
- Adaptable, reliable, and able to quickly build good rapport with people.
- Paid Parental Leave
- Purchased Leave Scheme
- Participation in our RedE recognition program
- Free income protection cover
- Wellness program
- Novated leasing
Permanent
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Customer Service Representative
1 month ago
Eastern Creek, Western Australia Norwest Recruitment Full timeJob DescriptionWe are seeking a highly skilled and motivated Customer Service Officer to join our team at Norwest Recruitment.About the Role:Provide exceptional customer service via phone and email, resolving customer inquiries and issues in a timely and professional manner.Manage a high-volume inbox, processing sales orders, credits, and general customer...
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