Customer Service Representative

7 days ago

Chelsea Heights, Victoria, Australia Reece Group Full time

About the Role

We are seeking a skilled Customer Service Representative to join our Trade Counter team in Chelsea Heights. As a key member of our team, you will provide exceptional customer service and support to plumbers and other tradespeople, helping them access the products they need for building and renovation projects.

Your Key Responsibilities

  • Provide customer service and information about products
  • Provide quotes both in person and over the phone
  • Undertake pick packing and stock control activities
  • Help keep the branch tidy and safe
  • Make occasional deliveries to customers using a company vehicle

What We're Looking For

  • Previous experience in retail sales or customer service
  • Ability to pick orders, maintain shop floor displays, and ensure information provided is accurate
  • Proficiency in using a computer and willingness to learn new systems
  • Valid driver's licence and flexibility to work various shifts, including weekends
  • Desire to develop your career within our network or head office
  • Forklift license is a plus but not essential

Our Benefits

  • Performance-based bonuses
  • Paid annual leave
  • Continuous learning and development programs
  • Generous discounts for bathroom and kitchen renovations
  • Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel, and more
  • Paid parental leave

What's Next

After submitting your application, you'll be invited to participate in a brief chat interview. This relaxed, flexible alternative to a phone interview involves answering 5 questions and should take about 15-20 minutes. It's best to complete it within 24 hours. Don't worry about time constraints; you can take it at your own pace and even pause and return later. Once finished, you'll receive a personality profile highlighting your strengths.

Please check your junk or spam folder if you don't see the invitation in your inbox. At Reece Group, we prioritize fairness and are here to support you at every step. If you need any accommodations, let us know so we can provide the best support. Contact us at careers@reece.com.au, and our team will be in touch.

Our Commitment to Diversity and Fairness

We value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. We're a place where people make a real difference, and that's the secret to our success.

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