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Retail Manager
4 months ago
The Retail and Online Sales section is responsible for managing the commercial aspects of the Memorial: the Memorial Shop onsite and online, the eBusiness unit (Memorial Collection sales), café’s and events catering, publications and brand licensing through commercial suppliers.
The Memorial is undergoing a period of significant change delivering a complex, multi-year major construction and gallery development project. As part of the development project, the Memorial’s retail operation will be reopening in an expansive retail space of over 150 square metres in the Memorial’s new southern entrance in January 2025. Under the direction of the Head of Retail and Online sales, the Retail Manager will play a significant role in presenting the new retail premises with the objective to deliver a class leading, international benchmark for museum and gallery retail.
The Retail Manager is responsible for a range of functions which include: day to day management of the retail operations; development and supervision of the retail team to meet revenue and performance KPIs; ownership of the Profit and Loss performance including provision of ongoing standard retail KPI reporting; buying of shop merchandise and managing inventory levels at a profitable and high performing level and administration of the inventory management system (Cin7 and Shopify Plus platform). The role also assists the Head of Retail and Online Sales with the development of AWM branded merchandise.
This role suits an experienced retail manager with demonstrable knowledge of retail performance reporting, a leader committed to learning and development for themselves and the team under their management, and a commitment to the Memorial’s Values and Behaviours.
