Program Officer

5 days ago

Parkville, Australia University of Melbourne Full time

About the Role


The Program Officer (Data and Reporting), within the Faculty of Science’s Student and Academic Services team, ensures smooth delivery of the Academic and Peer Mentoring programs for undergraduate students.

This role involves coordinating large-scale activities that connect new students with peers and mentors, collaborating with university-wide services to maintain consistency and quality. Additionally, the officer supports initiatives for student transition to university by developing data models and reporting frameworks to measure program outcomes.

Your responsibilities will include:

Work closely with Faculty’s Team Leader, Advising and Mentoring and SASS Coordinators, to deliver the Academic and Peer Mentoring programs in the Faculty of Science in line with the agreed annual operating cycle and detailed project plans. Provide a high degree of data and reporting coordination for the Faculty Academic and Peer Mentoring programs. Deliver cyclical and regular program analysis via qualitative and quantitative reports using highly developed skills to cleanse and manipulate data sources from various sources and systems. Provide training and support to team members on data management and analysis.

Who We Are Looking For
 You will possess excellent oral and written communication skills, high-level problem-solving abilities, and keen attention to detail. Experienced in collaborative work with diverse groups, you are comfortable with data-driven tasks and proficient in Excel. You are adept at synthesising and extrapolating data, demonstrating strong initiative and effective collaboration skills.

You will also have:

A minimum bachelor level degree with subsequent relevant experience; or extensive experience and specialist or broad knowledge in administrative fields; or an equivalent combination of relevant experience and education/training. Strong proficiency and attention to detail in administering large multi-cohort programs using enterprise systems (including Salesforce and Microsoft Excel) to monitor engagement, manage enquiries, manage relationships, identifying trends and issues, reporting, and escalating issues as appropriate. Demonstrated experience in working with multiple, complex, large data sets, ideally in a program delivery, deadline driven context. Demonstrated experience working collaboratively as part of a team to support a range of stakeholders, ideally in a student and/or academic services context. Demonstrated experience in delivering cyclical administrative support for programs within a university or customer service setting, including applying high-level problem-solving skills.

For further information regarding responsibilities and requirements, please refer to the attached PD.

Please note: Visa sponsorship is not available for this position . This role requires current valid work rights for Australia.

Your New Team – “The Science Secretariat”
The Science Secretariat is the administrative unit for the Faculty of Science and all its teaching, research, and commercial activities. The Secretariat is responsible for the policy development, planning, implementation, and ongoing management of Faculty programs. School

What We Offer You
 In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits, including generous leave provisions, salary packaging, health and well-being services and discounts on graduate courses. For more information, check out our benefits page

About the University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

Aboriginal and Torres Strait Islander Applicants
 We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

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