APS 2 Production Support Officer

2 months ago

Adelaide, Australia Flexhive Full time

This pay rate is inclusive of mandatory 25% casual loading

About the Role:
Contribute to a secure, efficient passport service by performing key back-office tasks. Ensure timely, accurate entry of physical applications into systems and handle additional administrative duties for proper storage and disposal.

Applications Close: 12/11/2025
Start Date: 2-3 weeks from offer
Duration: Up to 6 months, ending 30/06/2025
Location: Adelaide
Working Arrangements: Flexible after training
Hourly Rate: $39.40 + Super (incl. casual loading)
Hours: Regular business hours
Onboarding: 2-4 weeks

This role provides opportunities for career progression, potential extensions or conversions, simple timesheet submissions, and reliable weekly pay.

Duties and Responsibilities:

  • Scan Documents: Handle passport photos, application forms, and supporting documents, ensuring all materials are scanned accurately and efficiently.
  • Application Management: Separate and organize applications, especially those that are non-scannable, to ensure smooth processing.
  • Record Destruction: Follow protocols for the secure destruction of records no longer needed, maintaining compliance with data handling regulations.
  • Error Correction: Manage applications that have been incorrectly marked, ensuring quality control and accuracy.
  • Exception Handling: Conduct manual exception tasks, such as rescanning applications for quality improvement, and manage mail sorting, filing, and other ad hoc tasks as required.
  • Administrative Duties: Perform basic administrative tasks, including network production duties, to support the team's operations.

Key Requirements:

  • Agility & Flexibility: Adapt swiftly to changing circumstances, seizing new opportunities through informed risk assessment.
  • Discretion: Maintain a high level of confidentiality and exercise discretion with sensitive information.
  • Personal Accountability: Assume responsibility for actions and consequences, setting a standard of reliability and professionalism.
  • Resilience: Overcome setbacks, difficulties, and challenges with a proactive attitude.
  • Responsiveness: React positively and promptly to new circumstances, ensuring a responsive and adaptable approach to unexpected challenges.
  • IT Literacy: Proficiency in Microsoft applications, including Word, Excel, and Outlook, to streamline and enhance workflow efficiency.
  • Records Management: Securely manage and maintain records, ensuring compliance with data storage and handling protocols.
  • Attention to Detail: Apply accuracy and thoroughness to all tasks, ensuring error-free results and reliable outcomes.

Additional Information: Training will be provided to support new staff in the role. Occasional travel may be required to fulfill duties at different locations.

Ready to take on this role? Apply today and join a team dedicated to excellence and efficiency

Reference number: BBBH241608
Profession:Administration & Office SupportCustomer Service

Administration & Office SupportCustomer Service

Administration & Office SupportCustomer Service

Company: Hudson Australia
Date posted: 7th Nov, 2024

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