Client Service Engagement Officer | ACT Government

3 weeks ago

Canberra, Australia SB Recruitment Full time

The Company
Our client is a well-established Department within the ACT Government. Their team is dedicated to providing support and strengthening the broader community. They are committed to excellence as they strive to meet client outcomes and respond to individual needs.

The Department is currently seeking 7x enthusiastic Client Engagement Officers to work within their diverse team based in Belconnen on a 3 month contract role with strong extension opportunities

This business unit is focused on Client Support and will be required to deliver exceptional customer service as well as providing both operational and general administration support.

  
The Job
Reporting through to a Team Leader, you will be responsible for the following duties:

  • Provide client-focused support to diverse individuals via in-person, email, or phone
  • Manage complaints and client concerns
  • Liaise with internal and external stakeholders
  • Maintain accurate records across databases
  • Escalate and refer clients to additional services when needed
  • Ensure compliance with legislation, policies, and standards
  • Handle initial client concerns and complaints
  • Provide administrative support to ensure efficient service delivery (inbox management, application processing)

   
You
To be successful in this opportunity, you must have experience in the following areas & possess the below personal qualities:

  • Minimum 12 months experience working within a similar client service or customer support role 
  • Cultural awareness and basic understanding of housing complexities needed
  • Strong communication skills required for various situations
  • Previous experience or understanding of the Government/community services sectors is advantageous
  • Ability to confidently work across multiple systems and databases

  
How to apply
Our client is searching for candidates who can start in their business immediately Please apply with your CV via Seek or our company portal. 

Please note that only shortlisted candidates will be contacted.

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