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Intake - Home Care Services

6 months ago

Norwest, Australia Anglicare Full time

About the role

:

Do you have excellent customer service skills and a passion for helping people? We are looking for an outstanding Customer Engagement Officer to provide excellent service to prospective new clients and their families. You will ensure all incoming calls and referrals are monitored and actioned promptly, and handled in alignment with our values of integrity, justice, compassion and excellence. You will have excellent computer skills and knowledge of Aged Care is preferred. 

As a Customer Engagement Officer, you will :

Assist customers with their Home Care enquiries in a polite and friendly manner Have a comprehensive knowledge and understanding of Anglicare’s products and services (full training will be provided) Monitor, prioritise and action referrals Ensure all client data is accurately gathered and documented using our internal programs and systems

About You :

Certificate III in Aged Care/Community Services or equivalent Previous experience in home care/community/aged care (desirable) A high level of verbal and written communication skills Demonstrated customer service skills Proficient computer skills – understanding of Microsoft Teams, Office/outlook programs (essential) Be able to multitask and work in a high pace customer focus environment

Want to join? We offer :

Flexible, supportive work environment that provides the opportunity to do your best the most rewarding work of your life Opportunities for career progression, professional development and training Treehouse benefits and rewards, including discounts to retail, accommodation and entertainment Regular individual and group supervision (reflective practice), ongoing 1:1 mentoring, strong team support and a comprehensive induction program Fitness Passport with discounts to over gyms for you and your family Tax benefits through salary packaging options as a not-for-profit organisation A safe and healthy workplace culture A fun, supportive, and engaged team

For further information about this opportunity, please email our recruitment team at

Aboriginal and Torres Strait Islander candidates are encouraged to apply.