Supplier Success Professional

4 weeks ago

Newcastle, Australia Avetta Full time

SUMMARY

The Supplier Success Professional (Customer Support) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors by being the first point of contact for all Avetta customers. 

This position is an entry level/early career role.

After the initial 4 weeks of training in office, this is a hybrid role in our Newcastle office with 3 days working in office and 2 days working remotely. Only qualified candidates who currently reside within commutable distance of Newcastle will be considered at this time.

Pay rate: $23.97-26.67 AUD/hour

Please note: This role requires full working rights in Australia, without current or future sponsorship. Proof of this is required to be produced during the final stages of the selection process.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide professional support to all Avetta customers Ability to research, clarify and resolve every issue providing solutions and or/alternatives for the desired outcome with focus on customer experience Interact directly with Avetta customers through telephone, email and chatPrioritize and resolve customer needsAccurately verify details on regulatory documentsRecord details of interactions in Service Cloud (SFDC)Provide necessary outbound follow-up, both via phone and emailAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues and useful discussions with customersEscalate customer complaints and seek reach out options to provide additional assistanceShare feature requests and effective workarounds with team membersEducate customers about new features and functionalitiesGather customer feedback and share with our Product, Sales and Marketing teamsCommunicate and coordinate with internal departmentsWork as a team and be a positive addition to Avetta’s culturePerforms other duties as assignedMay be required to attend training, meetings, or seminarsContribute and report towards the team KPIS and objectivesAssist in training junior Customer Support Representatives

MINIMUM QUALIFICATIONS:

Experience as a Customer Support Specialist or similar CS roleExcellent communication skill – both written and orallyAbility to Active listen and think 2 steps aheadWorking PC knowledge, windows preferred and related applications (IT industry is an advantage)An affinity for learning online software systemsInterpersonal skillsProblem analysis and problem-solvingAttention to detail and accuracyAdaptabilitySelf-MotivatedStress/Patience toleranceAbility to learn and apply new information or skills

METRICS THAT MATTER:

Customer Satisfaction (CSAT) Survey ScoresNumber of calls, chats and cases as defined by departmentQuality ScoresAdherence & ProductivityRegular and Predictive Attendance

  • Supplier Success Professional

    3 months ago

    Newcastle, Australia Avetta Full time

    SUMMARY The Supplier Success Professional (Customer Support) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors by being the first point of contact for all Avetta customers.  This position is an entry level/early career role. After the initial 4 weeks of training in office, this is a hybrid...

  • Supplier Success Professional

    4 weeks ago

    Newcastle, Australia Avetta Full time

    SUMMARY The Supplier Success Professional (Customer Support) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors by being the first point of contact for all Avetta customers.  This position is an entry level/early career role. After the initial 4 weeks of training in office, this is a hybrid...

  • Supplier Success Professional

    2 weeks ago

    Newcastle, New South Wales, Australia Avetta Full time

    Work completed will apply towards a Cert 3 in ICT or Business; ideal candidates will have recently completed year This role falls under the Miscellaneous award with wages set accordingly. About Us Avetta connects networks of safe workers, companies, and assets. We help our clients manage risk, increase productivity, and ensure the safety of their workforce...

  • Supplier Success Professional

    3 weeks ago

    Newcastle, Australia Avetta, LLC Full time

    **About Us** Avetta connects networks of safe workers, companies, and assets. We help our clients manage risk, increase productivity, and ensure the safety of their workforce - including contracting companies, workers and assets - in our cloud-based platform. Our Workforce Management product is utilised by many known industry leaders including: Lendlease,...

  • Team Lead, Supplier Success

    1 month ago

    Newcastle, Australia Avetta, LLC Full time

    SUMMARY The Team Leader - Supplier Success, leads and supports a team of direct reports. The Team Leader's goal is for them and their team to provide customers with the highest level of service and support with a focus on First Contact Completion. They perform numerous administration functions including, time keeping, scheduling, reporting, coaching and...

  • Team Lead, Supplier Success

    2 weeks ago

    Newcastle, New South Wales, Australia Avetta, LLC Full time

    SUMMARYThe Team Leader Supplier Success, leads and supports a team of direct reports. The Team Leader's goal is for them and their team to provide customers with the highest level of service and support with a focus on First Contact Completion. They perform numerous administration functions including, time keeping, scheduling, reporting, coaching and...

  • Supplier Relationship Executive

    3 weeks ago

    Newcastle, Australia Nigel Wright Group Full time

    The Company Nigel Wright are working with a professional service business offering procurement solutions, they have ambitious growth plans and are recruiting for two Supplier Relationship Executives to add to their already successful team. Role and Responsibilities - Engage with our supplier base to ensure they understand what we do and how they can get...

  • Supplier Relationship Executive

    2 weeks ago

    Newcastle, New South Wales, Australia Nigel Wright Group Full time

    The CompanyNigel Wright are working with a professional service business offering procurement solutions, they have ambitious growth plans and are recruiting for two Supplier Relationship Executives to add to their already successful team.Role and Responsibilities Engage with our supplier base to ensure they understand what we do and how they can get the best...

  • Supplier Risk Manager

    3 weeks ago

    Newcastle, Australia Clifford Chance LLP Full time

    JR-5616 - Newcastle - Business Services & Facilities - Permanent **Job Description**: **Job Overview** The Clifford Chance Procurement department seeks to _'position Procurement at the heart of operational excellence'_; providing commercial and strategic advice and support to our stakeholders regarding pre - and post-contract management processes,...

  • Client Success Manager

    4 weeks ago

    Newcastle, Australia Avetta, LLC Full time

    SUMMARY: As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role...

  • Client Success Manager

    2 weeks ago

    Newcastle, Australia Avetta, LLC Full time

    SUMMARY: As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role...

  • Professionals

    1 week ago

    Newcastle, Australia Creating Brighter Futures Full time

    **The Job** Well, the wait is over for you dynamic professionals who are passionate about achieving unparalleled success in your field! We are actively seeking Marketing & Training Independent Consultants with an abundance of energy and a fervor for professional growth. If you're ready to take the leap towards becoming your own boss and have a proven track...

  • Professionals

    2 weeks ago

    Newcastle, New South Wales, Australia Creating Brighter Futures Full time

    The JobWell, the wait is over for you dynamic professionals who are passionate about achieving unparalleled success in your fieldWe are actively seeking Marketing & Training Independent Consultants with an abundance of energy and a fervor for professional growth. If you're ready to take the leap towards becoming your own boss and have a proven track record...

  • Customer Success Lead

    3 weeks ago

    Newcastle, Australia University of Newcastle Full time

    **Job no**: HRC0001680 - ** Category**: Professional, HEW 8 - Full-time Fixed-term Position Located at Callaghan Campus - Higher Education Worker Level 8 - Join an Established Change Management Delivery Practice The Customer Success Lead is responsible for the implementation of the Customer Success Framework for a portfolio of IT products and services. This...

  • Collections Officer

    2 months ago

    Newcastle, Australia SMS Professional Full time

    ISO Accredited - Career progression opportunities - Generous bonuses A great opportunity exists for an Insurance Collections Officer which has recently become available due to immense business growth in this Newcastle collections agency. They are looking for someone with insurance experience to join their successful and supportive team. The role is a...

  • Collections Officer- Newcastle

    2 months ago

    Newcastle, Australia SMS Professional Full time

    ISO Accredited - Career Progression Opportunities - Generous Bonuses - A great opportunity exists for an Insurance Collections Officer which has recently become available due to immense business growth in this collections agency in the Newcastle area. They are looking for someone with insurance experience to join their successful and supportive team. - The...

  • Collections Team Leader

    4 weeks ago

    Newcastle, Australia SMS Professional Full time

    ISO Accredited - Great progression opportunities - Generous bonuses A great opportunity as a Collections Team Leader has recently become available due to immense business growth in a Newcastle based collections agency. They are looking to expand their supportive and successful team with the addition of an experienced Team Leader. The role is a combination...

  • Account Manager

    2 months ago

    Newcastle, Australia SMS Professional Full time

    ISO Accredited - Career progression opportunities - Generous bonuses Due to growth, a fantastic opportunity has become available for an Account Manager at this Newcastle based collections agency. They are looking to expand their close-knit and successful team with the addition of an Accounts Manager. The role is a combination of accounts receivable, debt...

  • Account Manager- Newcastle

    2 months ago

    Newcastle, Australia SMS Professional Full time

    ISO Accredited - Career progression opportunities - Generous Bonuses - Due to growth, a fantastic opportunity has become available for an Account Manager at this collections agency based in the Newcastle area. They are looking to expand their close-knit and successful team with the addition of an Accounts Manager in collections. - The role is a combination...

  • Collections Officer

    2 weeks ago

    Newcastle, New South Wales, Australia SMS Professional Full time

    ISO Accredited Career progression opportunities Generous bonusesA great opportunity exists for an Insurance Collections Officer which has recently become available due to immense business growth in this Newcastle collections agency. They are looking for someone with insurance experience to join their successful and supportive team.The role is a combination...