![University of Newcastle](https://media.trabajo.org/img/noimg.jpg)
Customer Success Lead
3 weeks ago
**Job no**: HRC0001680
- ** Category**: Professional, HEW 8
- Full-time Fixed-term Position Located at Callaghan Campus
- Higher Education Worker Level 8
- Join an Established Change Management Delivery Practice
The Customer Success Lead is responsible for the implementation of the Customer Success Framework for a portfolio of IT products and services. This includes
- Leading the planning and implementation of change and adoption approaches aligned to the Customer Success Framework (PROSCI)
- Researching and preparing change and user impact assessments
- Providing expert advice including project change resourcing recommendations to support the delivery of new Digital solutions
- Developing and continually improving end user content to support adoption plans including awareness campaigns, communications and training programs
- Reviewing, analysing and assessing business readiness to inform ‘go-live’ decisions
This Fixed Term position is full time and will be located at the Callaghan Campus (Awabakal and Worimi land).
You will inspire us with your thorough knowledge and expertise working with best practice Change Management methodologies, your exceptional skills in stakeholder management and your ability to deal with changing expectations.
**About our University**
The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision are our values of excellence, equity, engagement and sustainability.
We provide opportunities for all people regardless of their background and experience, and this philosophy is reflected across all that we do.
**About the Unit**
The University of Newcastle Digital Technology Solutions (formally IT Services) department delivers cutting-edge, innovative and cost-effective digital solutions and services to the University’s staff, students and partners. Digital technology Solutions is repositioning to be a technology integrator, broker, trusted advisor and innovator, enabling the University to deliver the New Futures Strategic Plan
**What we offer**
The remuneration for this position is from $102,667 - $119,778 p.a +17% superannuation and is commensurate with skills and experience.
For information on our employee benefits (such as flexible working, discounts in private health insurance and gym memberships and salary packaging) please visit here.
**Your next steps**
- Your resume
- A statement addressing the Essential Criteria listed below
- Postgraduate qualifications or progress towards postgraduate qualifications and extensive relevant experience in Information Technology, Training or Communications or extensive experience and management expertise; or an equivalent combination of relevant experience and/or education/training
- Proven track record in delivering successful outcomes for business stakeholders which relate to the change and adoption of new IT products or services
- Demonstrated leadership capabilities including the ability to coordinate multiple internal and external stakeholders to achieve a successful outcome
- Project management expertise with demonstrated capacity in planning, delivery and evaluating outcomes to schedule
- Demonstrated experience in driving process improvement including process mapping, data collection to inform improvement activities
- Outstanding interpersonal skills including the capacity to build relationships and interact with people at various levels of the organisation
- Excellent communication skills with the ability to prepare promotional material and instructional content that will appeal to a broad audience base
- Demonstrated ability to coordinate with multiple stakeholders to achieve a successful outcome.
**Please upload your Cover Letter **and** response to the requested Criteria as **one** PDF document**.
Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words).
**Closing date: Monday 6th March 2023 at 11.59pm AEDT**
**We are excited to be Looking Ahead with you**
LI-KG1
-
Customer Success Lead
3 weeks ago
Newcastle, Australia University of Newcastle Full timeFull-time Fixed-term Position Located at Callaghan Campus - Higher Education Worker Level 8 - Join an Established Change Management Delivery Practice The Customer Success Lead is responsible for the implementation of the Customer Success Framework for a portfolio of IT products and services. This includes - Leading the planning and implementation of change...
-
Customer Success Lead
2 weeks ago
Newcastle, Australia University of Newcastle Full time**Job no**: HRC0005281 **Category**: Professional - Full-time continuing position located at Callaghan campus - Higher Education Worker Level 8 - Join an established Change Management Delivery Practice Join an established change management delivery practice and inspire us with your thorough knowledge and expertise working with best practice change...
-
Customer Success Lead
3 weeks ago
Newcastle, Australia University of Newcastle Full timeFull-time continuing position located at Callaghan campus - Higher Education Worker Level 8 - Join an established Change Management Delivery Practice Join an established change management delivery practice and inspire us with your thorough knowledge and expertise working with best practice change management methodologies, your exceptional skills in...
-
Team Lead, Supplier Success
1 month ago
Newcastle, Australia Avetta, LLC Full timeSUMMARY The Team Leader - Supplier Success, leads and supports a team of direct reports. The Team Leader's goal is for them and their team to provide customers with the highest level of service and support with a focus on First Contact Completion. They perform numerous administration functions including, time keeping, scheduling, reporting, coaching and...
-
Team Lead, Supplier Success
2 weeks ago
Newcastle, New South Wales, Australia Avetta, LLC Full timeSUMMARYThe Team Leader Supplier Success, leads and supports a team of direct reports. The Team Leader's goal is for them and their team to provide customers with the highest level of service and support with a focus on First Contact Completion. They perform numerous administration functions including, time keeping, scheduling, reporting, coaching and...
-
Customer Success Trainer
3 months ago
Newcastle, Australia Aristocrat Technologies Australia PL Full timeSummary At Aristocrat our mission is simple, we create the world’s greatest gaming experience, every day! We offer a diverse range of products and services, including electronic gaming machines, social gaming and casino management systems. Our Anaxi Customer Experience Solutions (CXS) team delivers the world’s greatest content, transformational...
-
Customer Success Trainer
1 month ago
Newcastle, Australia Aristocrat Technologies Australia PL Full timeAt Aristocrat our mission is simple, we create the world’s greatest gaming experience, every day! We offer a diverse range of products and services, including electronic gaming machines, social gaming and casino management systems.Our Anaxi Customer Experience Solutions (CXS) team delivers the world’s greatest content, transformational platforms and...
-
Customer Care Specialist
2 weeks ago
Newcastle, New South Wales, Australia NSW Government -Department of Customer Service Full timeCustomer Care SpecialistJoin the Service NSW team of talented, passionate peopleCustomer Care SpecialistTalent PoolFull-time 35 hours per weekLocation Contact Centres -Newcastle, Maitland, Gosford, Lithgow, ParramattaSNSW Grade 5Renumeration - Package includes salary starting at $81,475 base plus superannuation and annual leave loadingAbout Service...
-
Customer Experience Team Lead
3 weeks ago
Newcastle, Australia PeopleFusion Recruitment Specialists Full timeContract Type: - Temporary/Contract Recruitment- Location: - Newcastle- Specialisation: - Customer Service & Sales- Reference: - 840503- Contact Name: - Amy King- Job Published: - January 23, 2024 11:45- Initial 6-month assignment - potential to convert to permanency - Flexible hours on offer - A unique opportunity to contribute to the further growth of this...
-
Student Success Officer
5 days ago
Newcastle, Australia University of Newcastle Full time**You will inspire us with your**: - Develop and lead student onboarding programs, including info sessions and webinars - Grow your presenting, interpersonal and organisational skills - Be a part of our dedicated team committed to student success and excellence! Be challenged and imagine with us We are seeking a dedicated and dynamic individual to join...
-
Licensed Electrician
2 weeks ago
Newcastle, New South Wales, Australia Lead Group Full timeLead Group is currently working with a premier electrical company specializing in commercial projects. We deliver customized solutions to meet our clients' requirements, prioritizing safety, professionalism, and innovation. We are offering an exciting opportunity for experienced electricians to join the teamKey Responsibilities:Perform electrical...
-
Licensed Electrician
3 weeks ago
Newcastle, Australia Lead Group Full timeLead Group is currently working with a premier electrical company specializing in commercial projects. We deliver customized solutions to meet our clients' requirements, prioritizing safety, professionalism, and innovation. We are offering an exciting opportunity for experienced electricians to join the team!Key Responsibilities: Perform electrical...
-
Client Success Manager
4 weeks ago
Newcastle, Australia Avetta, LLC Full timeSUMMARY: As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role...
-
Client Success Manager
2 weeks ago
Newcastle, Australia Avetta, LLC Full timeSUMMARY: As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role...
-
Supplier Success Professional
1 week ago
Newcastle, New South Wales, Australia Avetta Full timeWork completed will apply towards a Cert 3 in ICT or Business; ideal candidates will have recently completed year This role falls under the Miscellaneous award with wages set accordingly. About Us Avetta connects networks of safe workers, companies, and assets. We help our clients manage risk, increase productivity, and ensure the safety of their workforce...
-
Supplier Success Professional
2 months ago
Newcastle, Australia Avetta Full timeSUMMARY The Supplier Success Professional (Customer Support) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors by being the first point of contact for all Avetta customers. This position is an entry level/early career role. After the initial 4 weeks of training in office, this is a hybrid...
-
Supplier Success Professional
3 months ago
Newcastle, Australia Avetta Full timeSUMMARYThe Supplier Success Professional (Customer Support) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors by being the first point of contact for all Avetta customers. This position is an entry level/early career role.After the initial 4 weeks of training in office, this is a hybrid...
-
Supplier Success Professional
3 weeks ago
Newcastle, Australia Avetta Full timeSUMMARY The Supplier Success Professional (Customer Support) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors by being the first point of contact for all Avetta customers. This position is an entry level/early career role. After the initial 4 weeks of training in office, this is a hybrid...
-
Supplier Success Professional
4 weeks ago
Newcastle, Australia Avetta Full timeSUMMARYThe Supplier Success Professional (Customer Support) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors by being the first point of contact for all Avetta customers. This position is an entry level/early career role.After the initial 4 weeks of training in office, this is a hybrid...
-
Aboriginal Participation Officer
4 weeks ago
Newcastle, Australia NSW Government -Customer Strategy & Technology Full time**Aboriginal Participation Officer, TfNSW Grade 8** **Fixed Term Full Time role up to 26 June 2026 - located in Newcastle** **Opportunity to make a real impact, shaping the future of NSW** **About us** Transport for NSW is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system...