Client Success Manager

7 months ago

Newcastle, Australia Avetta, LLC Full time

SUMMARY:
As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This role is right for you if your passion is to help clients embrace a new paradigm for understanding and managing their businesses. As the primary voice for our clients, the Client Success Manager works closely with all other teams inside Avetta. They will look to your experience and creativity to help them make the best possible decisions for our customers and the company. In the same way, your clients will look to you to help them understand and execute "what's next?" to maximize the value they see every day with our platform and services.

**This role offers a hybrid schedule in our Newcastle office (3 days in office, 2 days working from home)**

How you will make an impact:

- Nurture and grow relationships with your client stakeholders, while identifying additional key stakeholders through proactive engagement
- Maintain the client's momentum after launch leveraging critical success factors aligned to the client's journey as increase adoption Avetta platform over time
- Serving as the trusted advisor for clients on use-case, product functionality and applicable program recommendations
- Perform regular review-and-planning sessions (via Success Planning and QBR activities) with client stakeholders to demonstrate value, understand the client's current business situation and objectives, and define next steps in their journey with Avetta
- Proactively ensuring clients understand, have adequate training on, and are utilizing Avetta's products to achieve the maximum benefit
- Provide marketing with referenceable customers, Client Success anecdotes, data-rich trends and observations about changes in our client base and industry
- Work within the Client Success Team to create innovative strategies, services, and processes that drive increased customer adoption, retention, and expansion across all of Avetta's offerings
- Act as the voice of Avetta clients and work cross functionally with internal stakeholders to solve problems and drive potential process and product improvements
- Assist Account Managers with client growth plans and, when necessary, at-risk mitigation
- Own the overall health of each assigned Client Account
- Assist the Client Support Team with difficult and client-specific problem resolution
- Partner with Implementation and Professional Services to support best practice implementations and identify key growth opportunities
- Maintain an attitude of constant improvement and always work to increase efficiency, scalability, and impact
- Use data to help make recommendations and decisions
- Fully document all interactions with clients (Using SFDC, Wrike, etc)

Your key values and skills:

- You thrive in an environment of ownership & accountability
- You are proactive in your engagement with your clients and peers
- You possess strong communication and collaboration skills
- You are inherently persistent and operate as both a Client and Avetta advocate
- You approach problem solving with a creative mind, empathetic spirit and scalable mindset
- You are passionate about your vision for client growth and laser focused on what is needed to get them there

Minimum Qualifications:

- Minimum 3 years in either a customer-facing role with an Enterprise SaaS company or supplier management with a large organization
- Bachelor's Degree or equivalent work experience
- Experience with the Microsoft Office suite, SFDC, CRM tools, and JIRA a plus
- Excellent interpersonal, verbal, and written communication skills
- Highly organized, collaborative, responsive, and proactive
- Past success mastering new, complex technologies, processes, and concepts and training / mentoring others to master them as well
- Strong project management skills, PMP a plus

  • Client Manager

    1 month ago

    Newcastle, Australia Future You Full time

    Benefits Progress to Associate Director within 2 years.Competitive salary and annual bonus structure of around $10-20k.Great work life balance with 2-3 days WFH and monthly. Easy parking, bike storage, and transportation nearby. About the firm This is one of Newcastle’s largest advisory and accounting firms, that has been...

  • Supplier Success Professional

    7 months ago

    Newcastle, Australia Avetta, LLC Full time

    **About Us** Avetta connects networks of safe workers, companies, and assets. We help our clients manage risk, increase productivity, and ensure the safety of their workforce - including contracting companies, workers and assets - in our cloud-based platform. Our Workforce Management product is utilised by many known industry leaders including: Lendlease,...

  • Team Lead, Supplier Success

    7 months ago

    Newcastle, Australia Avetta, LLC Full time

    SUMMARY The Team Leader - Supplier Success, leads and supports a team of direct reports. The Team Leader's goal is for them and their team to provide customers with the highest level of service and support with a focus on First Contact Completion. They perform numerous administration functions including, time keeping, scheduling, reporting, coaching and...

  • Associate Client Engagement Manager

    6 months ago

    Newcastle, Australia HAYS Full time

    Associate Client Engagement Manager - Recruitment | Newcastle | Market Leader **Your new company** Hays are the world’s leading recruiting experts. At Hays, the opportunities are limitless and when you join the business you are rewarded with a competitive salary package, flexibility to live and work well and the best resources and technology in the...

  • Senior Manager

    4 weeks ago

    Newcastle, New South Wales, Australia KPMGau Full time

    KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.Job OverviewWe are seeking an experienced Senior Manager to lead our high-profile audit client engagements in Newcastle. As a key member of our team, you will be...

  • Client Service Officer

    2 months ago

    Newcastle, Australia NSW Department of Communities and Justice Full time

    Division: Estate Management- Location: Newcastle, NSW, AU, 2300 Parramatta, NSW, AU, 2150- Req ID: 70778**Client Service Officer - Estate Management - NSW Trustee and Guardian** - Temporary opportunity until 31st March 2025. 35 hours per week. - Location: Parramatta or Newcastle. Flexible and hybrid working options available. - Clerk Grade: 3/4 Base Salary...

  • Client Services Officer

    4 months ago

    Newcastle, Australia Many Rivers Support Services Full time

    **About us** Many Rivers Support Services are local people with an understanding of the needs of our community. We pride ourselves on our knowledge of the communities we support, and how to develop both services & opportunities to support people in their goal to live a positive life, both in their home and socially. The supports provided by Many Rivers...

  • Client Administrative Officer

    9 months ago

    Newcastle, Australia Sharp & Carter Full time

    Immediate Start - Meaningful Industry - Attractive Salary and On-Site Parking - Greater Newcastle Area **The Company** Our client is a large not for profit company based in Greater Newcastle area who focuses on supporting individuals, families, and communities across Australia. They are seeking an experienced Customer Service, Administrator and/or Finance...

  • Client Service Officer

    7 months ago

    Newcastle, Australia Demant Full time

    Who is Audika?- #LI-TF1#LI-ON#audika_Australia- Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130...

  • Client Service Administrator

    7 months ago

    Newcastle, Australia Prosperity Advisers Full time

    **There are three reasons why people enjoy working at Prosperity.** **Our people, our clients and our innovative culture.** We have a clearly articulated and shared vision to be the Advisory Firm of the Future; this vision is realised through innovative practices, industry-leading technology solutions, and a Learning Organisation mindset that delivers to...

  • Client Service Officer

    7 months ago

    Newcastle, Australia Indigeco Full time

    5 month contract based onsite in Newcastle - $35 per hour+ super - Government experience highly desirable **Responsibilities Include**: The CSO is part of a Client Service Team collectively responsible for delivering high-quality, consistent, and timely Trust and long-term Estate administration services. A CSO will typically manage a caseload of 40-50...

  • Client Service Officer

    7 months ago

    Newcastle, Australia HAYS Full time

    Exciting opportunity for an established administrator/client service officer to join this supportive team! **Client Service Officer** **Hours: Full-time, 8am - 5pm, Monday - Friday** **Location: Newcastle** **Your new company** HAYS has partnered with an established and growing accounting firm located in Newcastle. In this position, you will primarily...

  • Client Service Officer

    2 months ago

    Newcastle, Australia NSW Department of Communities and Justice Full time

    Division: Estate Planning & Admin- Location: Newcastle, NSW, AU, 2300- Req ID: 70838**Client Service Officer - Estate Planning and Administration - NSW Trustee and Guardian** - Ongoing full-time role. 35 hours per week. - Location: Newcastle. Flexible and hybrid working options available after 3 months. - Clerk Grade: 3/4 Base salary $79,032 pa to $86,539...

  • Client Service Administrator

    6 months ago

    Newcastle, Australia HAYS Full time

    We are looking for an experience Administration professional for a fantastic permanent position! **Client Service Administrator** **Job Type: Permanent** **Hours: Full-time,** **Salary: $65,000 - $75,000 + super (pending experience)** **Location: Newcastle CBD** **Your new company** **Your new role** - Providing administration support to the team,...

  • Customer Service Representative

    3 weeks ago

    Newcastle, Australia Avetta LLC Full time

    **What Avetta Does**: Avetta is a global leader in supply chain risk management and compliance solutions. Our Cloud platform provides clients assurance that their contractors and suppliers operate in accordance with both sustainable business practices and regulatory mandates. Every day, in more than 20 countries, and for some of the largest companies in the...

  • Property Manager

    6 months ago

    Newcastle, Australia Colliers International Full time

    Company Description At Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what’s right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results. With circa 9,000...

  • Client Service Officer Nsw State Government

    7 months ago

    Newcastle, Australia Alexander Appointments Full time

    $41.59 per hour + Super | 35hours per week - NSW State Government | Newcastle Location - September Start | Estimated 2-month assignment, with a potential to extend - **$41.59 per hour + Super | 35hours per week**: - **NSW State Government | Newcastle Location**: - **September Start | Estimated 2-month assignment, with a potential to extend** **About the...

  • Office Manager

    2 months ago

    Newcastle, Australia Bottrell Business Consultants Full time

    **About Bottrell Business Consultants**: Bottrell Business Consultants is a leading provider of accounting, tax, business advisory, and financial planning services in Newcastle and Maitland. Our firm is dedicated to supporting clients’ business and financial success, and we’re looking for a skilled **Office Manager** to help maintain our efficient,...

  • 5x Client Service Officers Nsw State Government

    6 months ago

    Newcastle, Australia Alexander Appointments Full time

    $35 per hour + Super | 9am-5pm Monday to Friday - NSW State Government | Newcastle Location - 29th April Start | Estimated 4-month assignment, with a potential to extend - **$35 per hour + Super | 9am-5pm Monday to Friday**: - **NSW State Government | Newcastle Location**: - **29th April Start | Estimated 4-month assignment, with a potential to...

  • Commercial Property Manager

    6 months ago

    Newcastle, Australia Colliers International Full time

    Company Description At Colliers, we are enterprising. What sets us apart is not what we do, but how we do it. Our people are passionate, take personal responsibility and always do what’s right for our clients, people and communities. We accelerate their success by empowering them to think and act differently to drive exceptional results. With circa 9,000...