Onboarding Specialist

1 month ago

Sydney, Australia AutogenAI Full time

Join AutogenAI – Revolutionising Bid and Proposal Writing with generative AI 

AutogenAI is a leader in Generative AI SaaS, transforming how organisations create and optimise winning bids, tenders and proposals through cutting-edge natural language processing technology. We are one of the fastest-growing AI companies in the world, expanding rapidly to meet the increasing demand for AI-driven solutions across sectors. 

Our innovation stems from a belief that language technology will revolutionise business communication over the next decade. We empower our customers to grow faster and more efficiently by delivering bespoke AI language engines tailored to their needs, saving time, improving content quality, and boosting win rates in highly competitive markets.  

We drive AutogenAI’s growth by fostering a culture where innovation and ambition thrive, building a company where everyone can have a career-defining experience. As we scale, we invite passionate professionals to join our journey of innovation, helping shape the future of AI-powered business solutions. 

Job summary:

As an Onboarding Specialist at AutogenAI, you will play a pivotal role in ensuring that all users realise the magic that AutogenAI brings to the bid and tender writing process. By leading our customer onboarding and adoption journey, you’ll ensure every customer experiences the full potential of our AI-powered solutions. You will be responsible for impactful training and support, working closely with our Sales and Customer Success teams. This role offers unique opportunities to create memorable, meaningful customer interactions, drive product adoption, and contribute to our platform’s strategic growth across user communities. 

 

What you'll be responsible for:
  • Training and Coaching: 
    • Deliver tailored virtual or in-person training sessions that enhance customers’ understanding and use of AutogenAI’s platform. 
    • Conduct training needs analyses to align sessions with each customer’s specific goals and success criteria. 
    • Provide ongoing, ad-hoc coaching to address real-time customer needs and support their use of the platform. 
  • Content Development: 
    • Create and customise training content to meet customer requirements. 
    • Produce engaging content for business development purposes, including demo snippets, webinars, and blog posts. 
  • Customer Strategy and Analysis: 
    • Collaborate with Sales and Account teams to understand and prioritise customers’ objectives, training outcomes, and engagement expectations. 
    • Develop and execute project plans for each customer, monitoring progress, identifying challenges, and adjusting strategies as needed. 
    • Contribute to cross-functional initiatives to drive customer adoption and maintain usage health. 
  • Customer Support: 
    • Coordinate with Technology teams to customise platform configurations that meet customers’ needs. 
    • Manage customer feature requests and provide feedback to the Product team. 
    • Communicate new platform updates, addressing any customer questions or concerns. 

What you'll bring to the team:
  • Adaptability and Customer Focus: A proactive approach to understanding and addressing customers’ needs, ensuring their successful engagement with the platform. 
  • Communication and Facilitation Skills: The ability to communicate clearly with diverse business audiences, delivering effective training sessions and fostering positive customer relationships. 
  • Strategic Thinking and Problem Solving: A commitment to identifying and implementing strategies that support customer success, from onboarding through long-term engagement. 
  • Collaboration and Teamwork: A strong sense of teamwork, with a willingness to collaborate across departments to achieve collective success and ensure a seamless customer experience. 

Requirements

  • Experience: 3+ years in customer onboarding, training, or customer success roles, with a focus on SaaS or cloud-based platforms. 
  • Industry Knowledge: Background or familiarity with industries such as engineering, construction, infrastructure, or transport logistics is advantageous. 
  • Technical Skills: Proficiency in virtual training platforms and CRM software; experience with project management tools is a plus. 
  • Education: Bachelor’s degree in Business, Education, Communications, or a related field, or equivalent practical experience. 

Preferred qualifications:
  • Bid Writing Knowledge: Prior experience or understanding of bid and tender writing processes. 
  • Training Experience in APAC Markets: Experience delivering training within APAC business environments, including cultural nuances and communication preferences. 

Benefits

  • Competitive Salary: AUD $100,000 – AUD 145,000 per year depending on level and specific experience relevant to the scope of the role.  
  • Stock Options: Meaningful equity in the company. 
  • Paid Time Off: Unlimited annual leave (Yes, you read right) 
  • Flexible Work Options: Remote from either Melbourne or Sydney
  • Additional Perks: Top-of-the-range laptop (Mac or Windows), regular company events to connect with teammates, and opportunities for continued professional development. 

Work environment:
  • Customer-Centric Innovation: We thrive on understanding and acting on our customers’ needs, believing that their success drives our success. 
  • Ownership & Impact: Everyone takes initiative, owns challenges, and moves quickly to deliver results, often breaking the rules to do what’s right.
  • Continuous Learning & Bold Experimentation: We embrace change, celebrate learning from failures, and always push the boundaries to raise the bar. 
  • Transparency & Trust: We value open, honest communication, with feedback and collaboration at the core of everything we do.
  • Inclusive & Respectful: Different perspectives drive us forward, and we act with integrity, always doing what we say we’ll do. 

Application instructions:

Excited to join us? Send your resume and a cover letter sharing how you can contribute to our mission 

Equal Opportunity Employer Statement:

AutogenAI is an equal opportunity employer dedicated to fostering a diverse and inclusive workplace. We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by Australian federal, state, or local laws. 

As an Equal Employment Opportunity employer, we provide equal opportunities to all employees and applicants without regard to race, colour, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. 

At AutogenAI, we value the unique perspectives each employee brings and strive to provide an equitable environment. If you require reasonable accommodations during the application or interview process, please let us know, and we will be happy to assist you. 

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