Customer Onboarding Specialist

3 months ago

Sydney, Australia TMGM Full time

**About The Company**:
TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service.

At TMGM, our vision goes beyond providing a platform for trading; we aspire to empower our clients with the best trading conditions. We leverage industry-leading and cutting-edge innovative platforms to ensure that your trading experience is nothing short of exceptional. Our relentless commitment to research and development continually pushes the boundaries of liquidity and usability, giving them the tools they need to thrive in an ever-evolving financial landscape.

**About The Role：**

We are looking for a Customer Onboarding Specialist, who will play a vital role in conducting KYC activities and ensuring seamless onboarding for corporate and institutional clients. Your expertise will help us maintain regulatory compliance while you update SOPs, support regulatory reporting, and enhance our systems. Collaborate with our compliance teams on CDD/EDD processes and contribute to exciting projects that streamline our operations and drive efficiency. Your impact will be felt across the organization.

**Key Responsibilities：**
- Perform KYC activities, including PEP and sanctions screening to ensure compliance with regulatory standards.
- Handle customer onboarding for corporate, trust, and institutional clients, ensuring all processes are compliant and efficient.
- Update and distribute SOP documentation, ensuring all operational procedures are clearly outlined and kept current.
- Assist in preparing reports for regulatory bodies (such as AUSTRAC) and audit purposes as needed, including the provision of audit materials.
- Coordinate and support various projects, including the automation of key processes and other strategic initiatives, ensuring smooth execution and cross-team collaboration.
- Manage system administration tasks, such ad updating registration forms and multi-language support.
- Assist with reporting data, such as tracking onboarding volume.
- Collaborate with Compliance teams for CDD/EDD, client off-boarding, etc.

**Requirements**:

- 1-3 years of experience in KYC/AML within the financial services industry is preferred.
- Strong project management skills with a proven ability to oversee multiple projects concurrently in a fast-paced environment.
- Ability to collaborate effectively as part of a team and demonstrate a rapid learning capacity.
- Familiarity with corporate, trust, and institutional onboarding processes is highly desirable.
- Knowledge of AUSTRAC and ASIC regulations related to compliance and onboarding is highly advantageous.
- Experience with Sumsub, World-Check, or other electronic verification tools is a plus.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Excellent communication skills in both Mandarin and English.

**Benefits**
- Celebrate your tenure with us Receive generous milestone anniversary gifts that grow with each year of service.
- Join a vibrant workplace culture with fantastic team-building activities and WFH arrangement.
- Prioritize your well-being Access our Flexible Spending Account (FSA) for various health and wellness needs.
- Invest in your growth Access annual training opportunities tailored to your role.

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