Operations Transition Manager
3 months ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
This role will be responsible for overseeing the Transition of CVTS Operations from existing Card-Based System to the new Account Based System. This transition involves a change in the Operational Model, thus processes and procedures, moving towards an ITIL compliant model, as well as the introduction of new tools such as Conduent Atlas Ticketing System, ServiceNow or Dynamics 365. The role also includes accountability for Operational Services Design and Readiness phases.
With a background and qualifications in operations, technology, and project management, you will be a strong communicator, who fosters collaboration across all entities. With strong operational, technical, project and stakeholder management experience (a minimum of 5 years Project Management) you will lead the successful transition from CBT to ABT for CVTS.
Job responsibilities:
- Manage overall strategic and tactical aspect of internal and client facing engagements
- Analyze, assess, transform and re-engineer its’ operations, processes, tools, and practices
- Manage the Operations transition team
- Organise and schedule the workstreams and activities needed for the outcome
- Interacts with the delivery teams to ensure the operational aspects of the implemented solution
- Manage relationship with client’s operations establishment team
- Leverage relationships by interfacing with and influencing key stakeholders.
Knowledge and Experience
- Solid experience in Project Management (5 years minimum)
- Has exposure to Change Management
- Proven ITIL Experience
- Transportation industry experience will work to your advantage.
- Bachelor's degree in electrical/electronic/communications engineering, computer science or similar field.
Skills and Competencies
- Interprets internal or external business issues and recommends best practices
- Solves complex problems; takes a broad perspective to identify innovative solutions
- Proven experience in managing organisational transitions or change initiatives
- Strong leadership and communication skills
- Contractual expectations management
- Outcomes focussed
- Accountability
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