Customer Service Rep

3 months ago

Parramatta, Australia Fuse Recruitment Full time

Fuse Recruitment are currently sourcing for a customer service superstar to join our client’s team in Erskine Park

The Company

A National leader in their field. Specialising in Steel material distribution both locally and interstate.

Benefits

  • Salary of up to $75k + super (dependent on experience)
  • Erskine Park location
  • Permanent role
  • Ongoing mentoring, development and career growth opportunities
  • Fantastic working culture

Working Hours:

  • Monday to Friday
  • 8:30am – 5pm
  • Full time office based role

Duties and responsibilities
As the first point of contact, the Customer Service Representative plays a crucial role in the success of the business. Here’s what you’ll be responsible for:
 
Customer Service:

  • Deliver outstanding phone customer service.
  • Build and maintain long-term relationships with customers by being efficient, caring, humorous, and kind.
  • Greet customers warmly and manage new inquiries with a friendly approach.
  • Oversee customer accounts and follow up on their needs.
  • Update customers on status of their deliveries and stock availability
  • Utilise Microsoft Office and CRM systems such as PRONTO to manage communications and customer data.

 
Sales:

  • Communicate pricing and costs of products to customers
  • Cross sell and upsell into customers
  • Promotionally selling aged and soon not expire stock to customers
  • Increasing sales through regular client contact and maintaining customer relationships
  • Processing customer orders in the company sales management system

 
Internal teams:

  • Liaising daily with the manufacturing, sales and marketing teams
  • Updating customer requirements to the sales teams

Skills and Requirements:

  • Excellent communication skills, both written and verbal. You will be communicating with customers, internal and external stakeholders every day and all of this communication needs to be well spoken, written, friendly and professional. 
  • Computer skills; you'll need to be computer savvy to navigate various software platforms, with prior knowledge of Microsoft Office and PRONTO desirable.
  • Strong organisation skills; you'll need to be able to multi-task and remain calm under pressure.
  • A thirst for learning Our client has a wide range of products and variations of those products; the more you can learn about them, the more efficient you will be and the quality of your service will increase
  • 3+ years previous experience in a similar role
  • Previous customer relationship and phone based sales experience

If this position sounds like you then hit APPLY now, alternatively email Mike on mhadley@fuserecruitment.com with your resume.
At Fuse, we specialise in recruitment for the manufacturing industry and actively source a variety of roles for a broad range of manufacturers. If you are looking for a new opportunity, we’d love to hear from you
If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role

  • Customer Care Representative

    2 weeks ago

    Parramatta, Australia Synaco Global Recruitment Full time

    Do you want to keep yourself busy over the holiday period? We've got a little present for you! Position: Customer Care RepresentativeLocation: Marsden Park, NSW - Parking Onsite.Casual Hourly Rate: $41.11 per hour + superDuration: 3 months Shifts: Monday to Friday - candidate will need to work over the Christmas period - excluding public holidays. This is...

  • Customer Service Representative

    1 month ago

    Parramatta, New South Wales, Australia HCF - Member Service Full time

    About the RoleThe Retention Customer Care Consultant is a key position within HCF - Member Service, responsible for maximizing outbound and inbound call opportunities to promote HCF Group products and services to existing members who have indicated they wish to cancel and win back members who have left the fund.Key ResponsibilitiesMake outbound calls to...

  • Technical Sales Representative

    6 months ago

    Parramatta, Australia Blackbook Executive Full time

    Opportunities to work across the world | Work from home or hybrid model | - Global chemical business | Hunter and farmer role | B2B across Industrial sector - Base + super + Tool of Trade + 15% bonus We've partnered with a global chemical business who are looking to appoint there next Technical Sales Rep. The role will be 80% account management with a 20%...

  • Customer Service

    6 months ago

    Parramatta, Australia ABC Seamless Full time

    ABC Seamless has an excellent opportunity for a **Customer Service Officer / Representative** to join our leading home improvement company in the Parramatta area. Reporting to the Operations Manager, your key responsibilities will include: - Taking and dealing with all customer and salesman queries. - Keeping our customers happy and informed at all...

  • Customer Service

    5 months ago

    Parramatta, Australia Essential Appointments Full time

    Join a multinational company that is at the forefront of providing solutions. - Immerse yourself in a workplace that fosters innovation and collaboration. - Be part of a strong culture built on Guiding Principles. - Join a multinational company that is at the forefront of providing solutions. - Immerse yourself in a workplace that fosters innovation and...

  • Customer Service Representative

    6 months ago

    Parramatta, Australia Page Personnel Full time

    Highly Competitive Salary Packages - Multiple Opportunities Available **About Our Client**: At Page Personnel, we believe that exceptional customer service is the key to success. As a Customer Service Representative, you will be delivering outstanding service and ensuring that every customer interaction leaves a lasting impression. Join our team as a...

  • Customer Service Representative

    2 weeks ago

    Parramatta, Australia Michael Page Full time

    Temporary contracts for skill development and growth.Western Sydney locations.About Our ClientWith a strong commitment to innovation and a customer-centric approach, the company continually strives for improvement.Job Description Respond to customer enquiries via phone and email. Resolve customer issues efficiently and effectively. Work collaboratively with...

  • Customer Service Representative

    2 weeks ago

    Parramatta, Australia Charterhouse Full time

    Job details Location: Parramatta Salary: $40.17 per hour Job Type: Contract Discipline: Call Centre & Customer ServiceReference: V-119018 Posted: about 13 hours ago Share this job ...

  • Customer Service Representative

    1 week ago

    Parramatta, Australia Charterhouse Full time

    Job details Location: Parramatta Salary: $40.17 per hour Job Type: Contract Discipline: Call Centre & Customer ServiceReference: V-119018 Posted: 2 days ago Share this job Job...

  • Customer Service Representative

    1 month ago

    Parramatta, New South Wales, Australia Fuse Recruitment Full time

    Customer Service RepresentativeFuse Recruitment is seeking a highly skilled Customer Service Representative to join our client's team in Erskine Park. As a key member of the sales team, you will be responsible for delivering exceptional customer service and building strong relationships with clients.Key Responsibilities:Provide outstanding customer service...

  • Internal Sales Representative

    3 weeks ago

    Parramatta Park, Queensland, Australia Norwest Recruitment Full time

    Job DescriptionA customer-focused role with a technical edge is available at Norwest Recruitment.This position involves working with customers from start to finish and supporting sales and internal staff.Key Responsibilities:Being the point of contact for all inbound calls and emails assisting with queries on products, technical issues, and ETA'sProcessing...

  • Customer Service Manager

    5 months ago

    Parramatta, Australia Michael Page Full time

    Western Sydney LocationCareer ProgressionAbout Our ClientWhy You'll Love Working With Us: Competitive Salary & Benefits: Enjoy a generous package and comprehensive benefits. Career Growth: Advance your career with ongoing training and development opportunities. Supportive Environment: Be part of a collaborative team that values your input and expertise....

  • Customer Service Manager

    2 days ago

    Parramatta, Australia Michael Page Full time

    Western Sydney LocationAbout Our ClientWhy You'll Love Working With Us: Competitive Salary & Benefits: Enjoy a generous package and comprehensive benefits. Career Growth: Advance your career with ongoing training and development opportunities. Supportive Environment: Be part of a collaborative team that values your input and expertise. Community Impact:...

  • Customer Service Officer

    6 months ago

    Parramatta, Australia Ashdown Consulting Full time

    $36.25 per hour + super - 11-month contract - Parramatta **Customer Service Officer | 11 Month Contract | $40.23 P/H Incl. Super** - $36.25 per hour + super - 11-month contract - Parramatta **About the company** Working for a multi-national electronics and appliances manufacturer and distributor that has a passion for making life easier for its customers....

  • Customer Experience Representative

    4 weeks ago

    Parramatta Park, Queensland, Australia HCF - Member Service Full time

    The RoleWe're seeking a skilled professional to join our Member Service team at HCF. As a Customer Experience Representative, you'll play a vital role in delivering exceptional service to our members, ensuring their needs are met and their expectations are exceeded.Your key responsibilities will include:Engaging with customers in a empathetic and...

  • Customer Service Consultant

    3 months ago

    Parramatta, Australia Supercare Solutions Pty Ltd Full time

    **ABOUT US** SuperCare is an Australian company dedicated to assisting eligible patients with the early release of their Superannuation for medical treatment costs. Our mission is to empower individuals to prioritise their well-being. With more than a decade of experience, we are committed to positively impacting our clients’ lives. With offices in Sydney...

  • Customer Service Officer

    5 months ago

    Parramatta, Australia Public Sector People Full time

    3 month temporary - $32.17 p/h + Super - 5 minute walk from Parramatta Station Public Sector People are proudly partnered with City of Parramatta to recruit for 3 customer service officers. Contract: 3 months Pay rate: $32.17 p/h + Super Key Responsibilities: - Manage high volume calls, providing exceptional customer service - Provide information of...

  • Customer Service Officer

    6 months ago

    Parramatta, Australia Public Sector People Full time

    3 month temp contract w/ potential to extend - Located in Parramatta - $40 p/h + Super Public Sector People are proudly partnered with City of Parramatta Council to recruit for multiple customer service officer on a temporary basis. Initial 3 month temp contract w/ potential to extend Hourly Rate: $40 p/h + Super Key Responsibilities: - Manage high...

  • Customer Service Officer

    6 months ago

    Parramatta, Australia Ashdown Consulting Full time

    $32.73 p/h + super - 10 month contract - Parramatta, Bathurst, Newcastle & Wollongong **Customer Service Representative | 10 Month Contract | $36.33 p/h Including Super** - $32.73 p/h + super - 10 Month Contract - Parramatta, Bathurst, Newcastle & Wollongong **About the Company** We are seeking multiple experienced Customer Service Representatives to join...

  • Customer Service Consultant

    6 months ago

    Parramatta, Australia Momentum Consulting Group Full time

    This NSW government is looking to build out a team of Customer Service Consultants in their Education shared service department supporting the internal customer. **Benefits** - Monday to Friday - Work/life balance - Hybrid working arrangements. - Great team environment - Part-time (min. 20hrs per week) or - Full time (7hrs per day, 35 hours per week)...