Customer Service Consultant

5 months ago

Parramatta, Australia Supercare Solutions Pty Ltd Full time

**ABOUT US**

SuperCare is an Australian company dedicated to assisting eligible patients with the early release of their Superannuation for medical treatment costs. Our mission is to empower individuals to prioritise their well-being. With more than a decade of experience, we are committed to positively impacting our clients’ lives. With offices in Sydney and Canberra, we are strategically positioned to serve clients across Australia.

As the pioneer and industry leader, we are continuously innovating to better serve our clients. We pride ourselves on nurturing a team of customer-focused professionals, who find joy in helping others and performing meaningful work while proactively enhancing their own competencies as they provide valuable contributions. As we expand our operations, we are seeking highly skilled Customer Service Consultants to help us with our mission.

**THE ROLE**

The Customer Service Consultant plays a pivotal role in ensuring customer satisfaction and retention. Responsible for providing expert-level support to our clients, addressing inquiries, resolving issues, and going above and beyond to exceed expectations. This role requires a customer-centric mindset, excellent communication skills, and the ability to effectively navigate complex situations.

**Responsibilities**:

- Serve as the primary point of contact for customer inquiries and issues, demonstrating a high level of professionalism and empathy
- Provide comprehensive solutions and resolve complex customer concerns in a timely manner
- Act as a coach to other customer service consultants, as needed
- Collaborate cross-functionally with other departments to address customer needs and improve overall service delivery
- Proactively identify opportunities for process improvement and contribute to the development of best practices
- Maintain accurate records of customer interactions and follow-up activities in the CRM system
- Uphold SuperCare policies and procedures while adhering to service level agreements (SLAs)

**THE PREFERRED QUALIFICATIONS**
- At least 2 years of experience in a customer service role, preferably in a corporate setting within a service industry
- Has experience handling escalated issues effectively and coaching staff
- Strong interpersonal skills and the ability to build rapport with customers and colleagues
- Excellent written and verbal communication skills, with a keen attention to detail
- Proficiency in using CRM software and other relevant tools to manage customer interactions
- Ability to thrive in a fast-paced environment and adapt to changing priorities
- A proactive approach to problem-solving and a commitment to delivering exceptional service
- Experience in the Medical Administration industry is a plus

**THE OFFER**
- Competitive salary commensurate with experience
- Opportunity for professional development and advancement within SuperCare
- A dynamic and supportive work environment committed to an engaging Employee Experience
- Comprehensive training program

**HOW TO APPLY**

If you are passionate about making a meaningful impact and thrive in a collaborative, innovative setting, please submit your resume through this platform. We look forward to meeting you

Pay: From $65,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift

Application Question(s):

- Expected annual salary

Work Authorisation:

- Australia (preferred)

Work Location: In person

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