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Technical Business Support Analyst

4 months ago

Silverwater, Australia LNW Gaming ANZ Pty Ltd Full time

Corporate:
Light & Wonder’s corporate team is comprised of incredible talent that works across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees.

Position Summary

Job Summary:

Responsible for developing functional specifications, seeking opportunities for improvements to business processes and working along with the Business Applications team for providing business applications support to end-users. Responsible for business reporting needs and working with the business users to develop strong working relationships across multiple business units. 

Duties and Responsibilities:

Providing first level user support Resolve incidents and problems within defined service levels Analysis of business requirements and design of relevant solutions Create technical reports as required to support business needs Prioritise requests relative to strategic goals Create documentation for functional requirements, maintenance, UAT’s, communication and issue resolution Provide technical / hands on guidance in related areas Provide training support, both in person and online, on an as-needed basis. Create and develop customizations for business applications according to documented requirements Assist with identifying future business system needs for planning and budgeting purposes Liaise with 3rd party vendors for software support Proactively seek enhancement opportunities and improvements Participation in ad-hoc projects Other duties as directed by management

Knowledge, Skills and Abilities:

Demonstrated experience as a Business Analyst and first level support. Understanding of integrated systems and business processes. Experience in supporting business critical applications. Thorough working knowledge of various software applications including:Microsoft Office Suite (Outlook, Excel, PowerPoint, Word),Microsoft Dynamics Navision or other ERPMicrosoft SQL server and SSRS reports Understanding of Microsoft CRM web application and database architecture Able to work unsupervised and effectively in a team Highly developed analytical and problem solving skills Superior written and verbal communication skills Ability to engage effectively with all levels of staff Detail and process oriented, able to prioritize and diagnose issues

Experience, Education and Qualification:

Tertiary Qualified or 3 years’ experience in a similar role. Experience with Microsoft Dynamics NAV (Navision) and MS CRM or equivalent ERP, CRM and BI/reporting systems Experience with writing SSRS Reports and sound understanding of Microsoft SQL including SQL queries, stored procedures, and views

Qualifications