Client Relations Manager

1 month ago

Sydney, Australia Link Group Full time

Overview:

Join Orient Capital as a Client Relations Manager (CRM) within our Client Relations Management team. Reporting to the Head of Client Relations, you will take on a pivotal role in managing a portfolio of clients, providing proactive support for services delivered through our cutting-edge platform, miraqle.

As a Client Relations Manager, you will collaborate closely with senior management to support and align with strategic objectives. Your role involves executing and implementing reviews across the client base, ensuring adherence to client SLAs, and contributing to the team's annual client retention and revenue goals.

Key Responsibilities:

  • Collaborate closely with senior management to support strategic objectives.
  • Assist the Head of Client Relations in executing client reviews.
  • Ensure adherence to client SLAs for annual retention goals.
  • Maintain an internal CRM database.
  • Demonstrate commercial awareness to identify business opportunities within your client portfolio, driving retention and maximizing revenue.
  • Potential for domestic travel and attendance at industry events.

Experience & Attributes:

  • Proven client-facing or Account Management experience.
  • Demonstrated experience within and knowledge of the financial markets industry.
  • Understanding of Investor Relations, Corporate Access, or Equity Markets highly regarded.
  • Confident communicator with strong written, presentation, and analytical skills.
  • Excellent attention to detail and a confident telephone manner.
  • Ability to thrive in a dynamic, deadline-driven environment.
  • Team player with proactive and independent capabilities.
  • Intermediate to advanced skills in Word, Excel, Outlook, and PowerPoint.

What’s It Like to Work Here? 

Join a workplace valuing diversity, inclusion, flexibility, and blended working. At Orient Capital, prioritize your health and well-being. As part of MUFG Pension & Market Services, we offer a supportive culture fostering continuous learning, skill development, and various benefits:

  • Salary sacrificing via Superannuation.
  • Paid parental leave scheme.
  • Employee discounts, including health insurance.
  • Hybrid working model.
  • Volunteer leave.
     

To apply, please submit an up-to-date copy of your CV, as well as a Cover Letter detailing your alignment with the required skills and experience for the role, highlighting any relevant Investor Relations experience, and/or expressing your genuine passion for Investor Relations and Orient Capital.

Ready for a Challenge? Apply Now 

Embark on a rewarding journey at Orient Capital, where ongoing development and career growth are nurtured.

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