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Director, Client Relations
3 months ago
Job Description
About the Role
As the Director of Client Relations & High Jewelry in Australia & New Zealand, you will play a key role in creating exceptional experiences for our valued clients.
You will lead the market strategy for our high-value clients, oversee in-store activities, and manage global client events, focusing on tailor-made experiences, including High Jewelry events.
- Develop comprehensive strategies to attract, convert, and retain High-Value Clients in the region.
- Offer guidance to the Private Client, Client Relations, and High Jewelry team to achieve our strategic goals.
- Collaborate closely with our retail teams to promote our high-jewelry collection and boost sales.
- Establish strategic partnerships to deliver personalized client experiences, both within and outside the company.
- Utilize client data to enhance local strategies and drive customer growth and loyalty.
About You
You are a passionate leader who motivates your team. Your strong interpersonal skills enable you to build valuable connections with clients and colleagues. If you have an eye for luxury trends and a creative mindset, this role could be a significant step in your career.
Required Qualifications:
- Minimum 10 years of experience managing private clients for luxury brands.
- Demonstrated expertise in event management.
- Proven track record in leading teams and guiding them towards success.
- Comprehensive knowledge of luxury trends in Australia and New Zealand.
- Strong business acumen and creativity, complemented by excellent communication skills.
Preferred Qualifications:
- Prior experience in the luxury jewelry sector.
- GIA certification or equivalent.
Why Choose Us?
- Competitive salary, bonuses, employee discounts, and rewards for achievements.
- Dynamic and high-performing team environment.
- A culture centered around people, innovation, and progress.
- Abundant career advancement opportunities within the prominent LVMH luxury group.
- Ongoing training and professional development initiatives.
This is just the beginning.
