Director, Client Relations

2 weeks ago

Sydney, New South Wales, Australia Tiffany & Co Full time

About the Role

As the Director, Client Relations & High Jewelry – Australia & New Zealand, you will be at the forefront of crafting unforgettable experiences for our high-value clients. You'll drive the market strategy of our high-value client portfolio, all in-store activations and global client events with a special focus on bespoke experiences, including High Jewelry events.

Responsibilities:

  • Develop full strategies to attract, convert, and retain High Value Clients within the market.
  • Provide leadership and guidance to the Private Client, Client Relations and High Jewelry team to deliver on our strategic ambitions.
  • Act as a key business partner to our retail teams, driving our high-jewelry assortment and sales across the market.
  • Create personalized client experiences by establishing strategic partnerships both inside and outside LVMH.
  • Utilize client data insights to inform local action plans and improve customer growth and retention.

About You

You are someone who leads with passion and inspires your team. With excellent interpersonal skills, you're able to cultivate meaningful relationships with both clients and colleagues alike. If you have an eye for luxury trends are creative in nature, this might just be your next career milestone.

Required Qualifications:

  • 10+ years experience managing private clients for luxury brands.
  • Proven event management expertise.
  • Extensive people leadership experience with a knack for coaching teams towards success.
  • In-depth understanding of luxury trends across ANZ.
  • Strong commercial and financial acumen
  • Creativity coupled with a high taste level along with strong written, verbal, and presentation skills.

Preferred Qualifications:

  • Previous experience within the luxury jewelry industry.
  • GIA certification or equivalent knowledge.

Why Tiffany?

  • Generous salary & bonus, incentives employee discounts and milestone gifts
  • High performing, fun and dynamic team
  • Culture focused on people, innovation and growth
  • Endless career opportunities with the largest luxury group - LVMH
  • Never-ending training and individual up-skilling opportunities

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