Salesforce Administrator

1 week ago

St Leonards, Australia Hammond Care Full time

About us  

HammondCare is a not-for-profit, values-based organisation that is passionate about improving the quality of care for people in need. As one of Australia’s most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs. HammondCare provides care primarily through hospitals, residential care homes and home-based care as well as services for dementia support, community palliative care, rehabilitation, positive aging, and older persons’ mental health.  

About the role  

The role of Salesforce Administrator reports into the Platforms Manager and is to ensure that HammondCare gets the best value from its investment in business systems. 

This is a permanent full-time role based at our head office in St Leonards with some working from home flexibility.

Key responsibilities

  • All aspects of user setup, roles, profiles, permissions, public groups, etc
  • User support tickets – troubleshoot and resolve user issues.
  • Identify, gather, and clarify requirements as user stories and acceptance criteria from users and stakeholders.
  • Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, app building, AppExchange product management, dashboards, and reports.
  • Salesforce data migration and transformation using data loader.
  • Keep technical documentation up to date.
  • Environment and deployment management tasks.
  • Implementation partner engagement and support.
  • Monitoring user adoption and supporting improvement champions.
  • User training and creating training materials.
  • Communications and collaborations across other business teams.

About You  

  • High level communication and interpersonal skills, ability to work well to problem solve within a team.
  • 1-2 years as a Certified Salesforce Administrator or equivalent experience delivering user support in Salesforce or as part of an implementation team, or within a similar application support role (additional time in a support role highly regarded).
  • Tertiary qualifications in information systems or the equivalent work experience.
  • Business Analytics skills such as running discovery workshops, eliciting requirements, writing agile user stories, mapping/mining business processes, training users and preparing project and training documentation.
  • Practical knowledge of the development lifecycle and devops processes.
  • Strong planning and organisational skills with the ability to priorities tasks to meet deadlines, excellent analytical skills, and attention to detail.
  • Expert computer skills including end user device operating a variety of systems and applications.
  • A willingness to learn and continue grow your skills in this role.

Desirable

  • Experience with implementing Service Cloud, Sales Cloud, Health Cloud, Field Service Lightning, Service Cloud Voice, or Digital Engagement.
  • Experience in the Aged Care, Health Sector or Non-profit organisation.
  • Salesforce Platform App Builder, Developer, UX Developer or other Salesforce Certification.
  • Webform building experience and a knowledge of web styling and development.
  • Experience with the Atlassian toolset, specifically with Confluence and Jira Projects.
  • Experience with writing Test Scripts and/or using Test Automation Tools.
  • Additional SQL programming skills, basic working knowledge of MS SQL server & other MS automation tools, experience in Power BI.

Benefits  

We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including: 

  • Fitness Passports; Full facility access can include gyms, group classes and pools for yourself and your family.  
  • Discounts across a range of household names such as JB HI- FI  
  • Option to purchase up to 2 weeks additional annual leave 
  • 14 weeks Paid Parental Leave 
  • Learning and development opportunities  

To Apply 

If you are ready to make a difference with HammondCare, Apply Now  

Pre- Employment Checks  

All short-listed applicants for these positions will be asked to consent to a criminal record check and reference checks and must be willing to obtain a COVID-19 vaccination. 

HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.

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