Operations Coordinator

3 weeks ago

St Kilda, Australia JOY Melbourne Inc. Full time

_JOY is seeking an experienced multi-skilled, process orientated, and details focused individual who will ensure the smooth running of the JOY office, admin support to the Management Team, administration of JOY’s member base and of volunteer team member record management processes._
- Thriving when working with diverse communities, you will bring excellent people and computer skills in conjunction with experience in Salesforce (or equivalent) as a pre-requisite to fulfil the role_.

**JOY’s Purpose**

JOY is Australia’s LGBTIQA+ community media organisation, listed on the Australian Charities and Not for Profit Commission Register, with the purpose of building a more inclusive society. We do this by providing the opportunity for freedom of expression, the breaking down of isolation and the celebration of the culture, achievements, and pride of the diverse rainbow community.

We broadcast on FM and DAB+, streaming live 24/7 and hosting the largest rainbow podcast library in the world.

**The values you will bring to your work**

**Joyous**:

- a celebration of diversity, talent, music and entertainment

**Inclusive**:

- a safe and supportive environment for all members of the LGBTIQA+ communities

**Courageous**:

- a way to change lives by speaking out, sharing stories and challenging boundaries

**Role Overview**

The Operations Coordinator (OC) has three main areas of responsibility:
**JOY Office**

In this role, the OC will be responsible for the smooth operations of the JOY office as well as providing administration support to select management team members.

JOY’s OC is our first point of contact for the general public and is responsible for our onsite and on line reception activities.

The OC will coordinate The Office Admin volunteer team, who undertake a range of office and administration support services including but not limited to those listed in the "Key Responsibilities". The OC will lead the OA team including recruiting new volunteers as required.

The OC will collaborate with the leadership team and take directions to ensure communications and administrative tasks always meet the organisations strategic needs, policies, procedures and reflect the values of JOY Media.

**JOY Member Base Administration**

**Team Member Onboarding/Offboarding**

JOY’s team includes a large volunteer cohort, who perform work across our organisation.

With a continuous movement of volunteers within the organisation, predominantly meeting JOY’s seasonal content offering, the OC will be responsible for ensuring that new and existing team member movements are accounted for.

This is a partially automated process, with the OC ensuring this process runs smoothly.

**Key Responsibilities**
- Onsite and online reception duties for JOY as our first point of contact, welcoming the general public, clients, suppliers and guests to our organisation and responding to request and queries - delivered by yourself and/or our Office Admin volunteers.
- Coordinating and being first point of contact for the OA team, managing their roster, recruitment, assigning tasks and monitoring their performance.
- Coordinating site management activities such as obtaining building security passes, Building Management liaison and the general environment of the office and studios.
- Coordinating and managing the onboarding and offboarding of JOY volunteer team members.
- Managing the memberships portal including new, renewal and lapsed memberships and correspondence.
- Creating Salesforce campaigns and payment forms in support of revenue raising activities.
- Working in conjunction with the Finance Coordinator to monitor salesforce payment processes, reconcile with financial systems and deliver and continually improve salesforce monthly reporting.
- Working in conjunction with the Technical Services Manager to complete all salesforce and payment gateway updates in a timely manner.
- Managing the admin and distribution of the JOY’s prizes and giveaways system.
- Supporting the Management Team with administration duties and assisting with events as needed

**Key Selection Criteria**
- Most of JOY processes are captured within the Salesforce CRM system. The OC needs to have a strong understanding of the various salesforce objects and their relationships to each other.
- Demonstrated strong customer service skills
- Demonstrated high level of administration skills
- Demonstrated high level organizational skills
- Clear and concise verbal and written skills
- Accuracy to attention and detail
- High level of engagement in LGBTIQA+ communities' activities and conversations
- Empathy, sensitivity and understanding of LGBTIQA+ communities
- Passionate about building a more inclusive Australia
- Excellent planning and time management skills
- Excellent skills and experience using Office 365 and cloud-based technology and Campaign Monitor.
- Willingness to show initiative and learn new skills.
- **Please note**_:_
- All JOY Team Members are req

  • Operations Coordinator

    5 months ago

    St Kilda, Australia World Challenge Full time

    **Operations Coordinator**: We have a fantastic opportunity for a customer focused collaborator to help ensure our customers’ experience is stand-out from start to finish. **About World Challenge**: Refined over 30 years, World Challenge trips focus on enriching the lives of young people through experiential travel. Our philosophy is based on the belief...

  • Operations Coordinator

    2 weeks ago

    St Kilda, Australia African Drumming Full time

    African Drumming are Australia’s leading West African Music specialists - we share our passion and knowledge by leading hundreds of annual workshops, offer retreats in Ghana, Bali, Australia and NZ and we make our instruments in our St Kilda studio using traditional drum crafting methods. We also manage the sister company Bashiri African Imports,...

  • Operations Coordinator

    2 weeks ago

    St Kilda, Australia African Drumming Full time

    **About the business** African Drumming are Australia’s leading West African Music specialists - we share our passion and knowledge by leading hundreds of annual workshops, offer retreats in Ghana, Bali, Australia and NZ and we make our instruments in our St Kilda studio using traditional drum crafting methods. We also manage the sister company Bashiri...

  • Loyalty Coordinator

    2 weeks ago

    St Kilda, Australia Stamp Loyalty Solutions Full time

    **About us** Stamp Me Loyalty Solutions is an award-winning B2B global loyalty software company. We provide digital loyalty solutions to businesses and brands. Our loyalty app, Stamp Me, puts the concept of the “Buy 5, Get 1 Free” style loyalty cards onto a mobile phone device. It is used by businesses and their customers all over the world to reward...

  • Front of House/office Coordinator

    6 days ago

    St Kilda, Australia Micale Recruitment Pty Ltd Full time

    **Front of House at the "White House"**: - **Fast paced and varied!**: - **Part-time - 4days (Monday to Thursday)**: - **St Kilda** We are thrilled to partner with this boutique, social impact investment company with a diverse range of businesses and non-profit interests including the arts, engineering, property management philanthropy and...

  • Function Manager- Sales and Operations

    2 weeks ago

    St Kilda, Australia Manhattan Group Full time

    We are looking for a dynamic **Functions Sales Manager with understanding of Operations ** to lead the revenue generation within all market segments in Melbourne. The position can be either on a part-time or full time appointment. - **Work collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not...

  • Planning and Performance Coordinator

    1 day ago

    St Kilda, Australia City of Port Phillip Full time

    Synopsis:Planning and Performance Coordinator - **Salary Range Band 8 $114,823 - $128,678 plus 10.5% Super**: - **Permanent, Full time**: - **Based at St Kilda Town Hall with flexible working arrangements possible** **About the Organisation** The City of Port Phillip is an inner-city council with around 1000 employees who deliver more than 100 programs...

  • Program Lead Ndis Support Coordination

    1 month ago

    St Kilda, Australia Better Health Network Full time

    Salary: - As per Classification - Location: - St Kilda - Documentation: - Employment Type: - PP - Part-time Permanent - Department: - NDIS Support - Closing Date: - 01 Jan 2025 **Job Reference No V0445** As the Program Lead - NDIS Support Coordination, you will drive the vision and strategy of our Support Coordination team, ensuring the delivery of...

  • Product & Operations Executive - Travel

    2 weeks ago

    St Kilda, Australia Education Divisional Full time

    We have a unique opportunity for a highly organised and quality-driven individual to create and deliver World Challenge trips for Australasian schools!_ **About Us**: World Challenge’s Expeditions have been refined over 30 years of student travel, with an emphasis on developing tomorrow’s leaders through international cultural immersion. Their team of...

  • Head of Property Operations

    7 months ago

    St Kilda, Australia Davidson Group Services Full time

    High profile property portfolio - Diverse inner-city municipality - Flexible working options The City of Port Phillip is a uniquely vibrant and creative inner-city council with a spectacular, enviable foreshore. Our highly talented and dedicated workforce deliver more than 100 programs and services to our residents, businesses and visitors. Our Council Plan...

  • Product & Operations Executive - Travel

    2 weeks ago

    St Kilda, Australia Education Divisional Full time

    We have a unique opportunity for a highly organised and quality-driven individual to create and deliver World Challenge trips for Australasian schools!_ **About Us**: Experience Education is part of the Travelopia group, which is one of the world’s leading specialist travel groups providing customers with a diverse range of unique travel experiences. This...

  • Coordinator Children's Centre

    3 months ago

    St Kilda, Australia City of Port Phillip Full time

    Synopsis: Coordinator Children’s Centre - **Salary Range Band 7 $107,570 - $120,376 plus 11.5% Super**: - **Permanent Fulltime opportunity**: - **Position currently located in St Kilda** **About the Organisation** The City of Port Phillip is an inner-city council with around 1000 employees who deliver more than 100 programs and services to our...

  • Operations Coordinator

    7 months ago

    St Leonards, Australia Comscore Full time

    Location: Sydney, Australia About This Role: Comscore is looking for a new Operations Coordinator who will work with the Manager - Asia Pacific Operations to provide operational administration for the Comscore’s Rentrak Theatrical businesses in the Asia Pacific Region and to assist in the production of Research (summary) products and client service with...

  • Digital Platforms Coordinator

    1 week ago

    St Kilda, Australia St. Michael's Grammar School Full time

    **Full time, fixed term position** **About the School** St Michael’s Grammar School is one of the leading K-12, co-educational schools in Australia, respected for its exceptional educational offering, wellbeing programs and deep commitment to innovative approaches to teaching, learning and caring. St Michael’s is a place where creative, inquiring...

  • Contact Service Coordinator St Kilda

    7 months ago

    St Kilda, Australia The Salvation Army Full time

    Number of Positions Available: 1 - Start your career with The Salvation Army today! - We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. - ABOUT US - The Salvation Army is one of Australia’s...

  • Reservations, Functions

    7 months ago

    St Kilda, Australia Public Hospitality Group - Public Hospitality Group Full time

    Public Hospitality Group - Public Hospitality Group Work alongside esteemed Melbourne chef, restaurateur and food writer Karen Martini in the heart of St Kilda! - Fun and supportive team environment - 1 Hat Restaurant - Rapidly expanding group with excellent career progression opportunities - Employee Discounts on accommodation, food and beverage across the...

  • Executive Housekeeping Manager or Housekeeping

    2 weeks ago

    St Kilda, Australia Paramount Kleen Group Full time

    **Executive Housekeeping Manager or Housekeeping Manager** **About Paramount Kleen Group** Paramount Kleen is an Australian owned and operated company, we are a growing outsourced hotel housekeeping provider in Australia with operations in Sydney & Melbourne. We're committed to deliver the highest quality of cleaning services and guest service. We are on...

  • Outside School Hours Care

    4 months ago

    St Kilda, Australia TeamKids Full time

    Opportunities for career progression - On the job coaching - In-house training - Respectful and Supportive Managers - Staff events to celebrate your achievements - Paid Induction Training - Flexibility around your admin! **Take the next step in your career and join TeamKids!** TeamKids has a full-time, permanent Director of Service vacancy at our**...

  • St Kilda Festival Sponsorship

    4 months ago

    St Kilda, Australia City of Port Phillip Full time

    Synopsis: St Kilda Festival Sponsorship & Special Events Manager - **Salary Range Band 6 $95,799 - $104,420 plus 11.5% Super**: - **Full time, 4-month temporary position**: - **Located at St Kilda Town Hall or with flexible working arrangements possible.** **About the Organisation** The City of Port Phillip is an inner-city council with around 1000...

  • Business Services Manager

    2 months ago

    St Kilda, Australia Hellomello Full time

    **Company**: Hellomello **Job Title**: Business Services Manager **Salary Range**: $80,000 + superannuation **Who we are**: Hellomello is an online telehealth platform connecting patients with natural, alternative treatment options. The healthcare landscape in Australia is changing. The way people access treatment is changing. That's why we created...