Salesforce Administrator

5 months ago

St Leonards, Australia HammondCare Full time

**About us**

HammondCare is a not-for-profit, values-based organisation that is passionate about improving the quality of care for people in need. As one of Australia’s most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs. HammondCare provides care primarily through hospitals, residential care homes and home-based care as well as services for dementia support, community palliative care, rehabilitation, positive aging, and older persons’ mental health.

**About the role**

The role of Salesforce Administrator reports into the Platforms Manager and is to ensure that HammondCare gets the best value from its investment in business systems.

**_ This is a permanent full-time role based at our head office in St Leonards with some working from home flexibility._**

**Key responsibilities**
- All aspects of user setup, roles, profiles, permissions, public groups, etc
- User support tickets - troubleshoot and resolve user issues.
- Identify, gather, and clarify requirements as user stories and acceptance criteria from users and stakeholders.
- Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, app building, AppExchange product management, dashboards, and reports.
- Salesforce data migration and transformation using data loader.
- Keep technical documentation up to date.
- Environment and deployment management tasks.
- Implementation partner engagement and support.
- Monitoring user adoption and supporting improvement champions.
- User training and creating training materials.
- Communications and collaborations across other business teams.

**About You**
- High level communication and interpersonal skills, ability to work well to problem solve within a team.
- Tertiary qualifications in information systems or the equivalent work experience.
- Business Analytics skills such as running discovery workshops, eliciting requirements, writing agile user stories, mapping/mining business processes, training users and preparing project and training documentation.
- Practical knowledge of the development lifecycle and devops processes.
- Strong planning and organisational skills with the ability to priorities tasks to meet deadlines, excellent analytical skills, and attention to detail.
- A willingness to learn and continue grow your skills in this role.

**Desirable**
- Experience with implementing Service Cloud, Sales Cloud, Health Cloud, Field Service Lightning, Service Cloud Voice, or Digital Engagement.
- Experience in the Aged Care, Health Sector or Non-profit organisation.
- Salesforce Platform App Builder, Developer, UX Developer or other Salesforce Certification.
- Webform building experience and a knowledge of web styling and development.
- Experience with the Atlassian toolset, specifically with Confluence and Jira Projects.
- Experience with writing Test Scripts and/or using Test Automation Tools.
- Additional SQL programming skills, basic working knowledge of MS SQL server & other MS automation tools, experience in Power BI.

**Benefits**

We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:

- Fitness Passports; Full facility access can include gyms, group classes and pools for yourself and your family.
- Discounts across a range of household names such as JB HI- FI
- Option to purchase up to 2 weeks additional annual leave
- 14 weeks Paid Parental Leave
- Learning and development opportunities

**To Apply**

**Pre
- Employment Checks**
- All short-listed applicants for these positions will be asked to consent to a criminal record check and reference checks and must be willing to obtain a COVID-19 vaccination._
- HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves._

  • Salesforce Administrator

    4 weeks ago

    St Kilda, Victoria, Australia Healthscope Full time

    Job Title: Salesforce AdministratorHealthscope is seeking an experienced Salesforce administrator to support our growth agenda through expert management of our Customer Relationship Management (CRM) system. This role is pivotal in implementing and maintaining streamlined processes to ensure optimal use of Salesforce across the organisation.You will...

  • Salesforce Administrator

    4 weeks ago

    St Kilda, Victoria, Australia Healthscope Full time

    Job Title: CRM OfficerJob Summary:We are seeking an experienced CRM Officer to support our growth agenda through expert management of our Customer Relationship Management (CRM) system - Salesforce. This role is pivotal in implementing and maintaining streamlined processes to ensure optimal use of Salesforce across the organisation.Key...

  • Team Leader Support Services St Leonards

    5 months ago

    St Leonards, Australia HammondCare Full time

    **About the role** The role of_ _**_Team Leader - Support Services Operations_** works within the Mission and Mission in Action of HammondCare to provide leadership and support to the operational and administrative functions of all aspects of The Dementia Centre and the Senior Management Team of HammondCare. This is a rewarding opportunity for a passionate...

  • Manager, Specialist Sales, Loyalty

    2 months ago

    St Leonards, Australia Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Revenue Operations Manager

    4 weeks ago

    Saint Leonards, Victoria, Australia InDebted Full time

    About InDebtedInDebted is a forward-thinking organisation that provides innovative solutions to support consumers with debt. Our team uses technology and a human touch to personalise the collections journey and champion positive customer experiences. We're a rapidly expanding organisation with a global presence, backed by leading investors and a strong...

  • Revenue Operations Manager

    4 weeks ago

    Saint Leonards, Victoria, Australia InDebted Full time

    About InDebtedInDebted is a pioneering organisation that provides innovative solutions to support consumers in debt. Leveraging technology and human expertise, we employ machine learning and AI to personalise the collections journey and champion positive customer experiences. Our mission is to revolutionise the world of consumer debt for good.As a global...

  • Administration Manager

    5 months ago

    St Kilda, Australia Small Giants Academy Full time

    **ABOUT THE JOB** The Small Giants Academy Administration Manager will be part of the team responsible for the coordination and delivery of the Academy’s leadership programming for a more hopeful future (Mastery of Business and Empathy, Events, Deep Dives, Retreats) ensuring the highest possible standard, and embodying a philosophy of care embodied in...

  • Revenue Operations Manager

    4 weeks ago

    Saint Leonards, Victoria, Australia InDebted Full time

    About InDebtedInDebted is a pioneering organization that provides innovative solutions to support consumers in debt. Leveraging technology and a human touch, we utilize machine learning and AI to personalize the collections journey and champion positive customer experiences. Our mission is to revolutionize the world of consumer debt for the better.As a...

  • Terminations Officer

    5 months ago

    St Leonards, Australia FleetPartners Full time

    **ASX 300 listed financial services organisation**: - **Flexible & hybrid working arrangements**: - **Sydney location** **Do you want to**: - work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued? - understand the strategic direction of your organisation and how your...

  • Manager, Account Management, Digital Partners and

    6 months ago

    St Leonards, Australia Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Bequest Specialist

    5 days ago

    St Leonards, Australia NORTH Foundation Full time

    About the role Main Purpose The Bequest Specialist will lead the implementation and growth of the NORTH Foundation’s Bequests Program to drive philanthropic giving and expand the bequest pipeline. Collaborating closely with the fundraising team and beneficiary stakeholders, the Bequest Specialist will identify funding needs, deliver bequest training for...

  • Major Gifts Officer

    5 days ago

    St Leonards, Australia NORTH Foundation Full time

    About the role Main Purpose The Major Gifts Officer - Capacity Campaign will play a critical role in the NORTH Foundation’s Clinical Trials Campaign. Its primary focus is to support and grow the capacity for impactful clinical trials across NSLHD. The campaign seeks to enhance opportunities for innovation in healthcare by enabling research that improves...